Retail Part Time Team Lead

Office Depot•Saint Louis, MO

5d•$16 - $16•Onsite

About The Position

The part-time Retail Team Lead at Office Depot provides total solutions to customers across products, technology, services, furniture, and print offerings. The role builds customer relationships and serves as a trusted advisor by using provided training and sales principles to identify customer needs, promote the full range of offerings, and support customer satisfaction. The Team Lead contributes to a customer-centric environment, community engagement, and a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The position supports sales culture, store visual and merchandising standards, freight and logistics activities, and client satisfaction. It also serves as a part-time Key Carrier and may perform Leader on Duty functions. External Key Carrier responsibilities include opening and closing the store and being scheduled for those shifts. The role may require consent to periodic comprehensive third-party background checks. The Team Lead supports Print Services operations and sales, operates and assists associates with print equipment, and coordinates service needs using communication tools. The role also processes merchandise, supports operational efficiency and loss prevention, coaches associates to improve customer experience, participates in community outreach, and helps maintain building and associate safety and security when management is absent. Additional duties may be assigned.

Requirements

High school diploma or equivalent preferred.
1–3 years of related experience; sales and/or customer service experience preferred.
Basic computer skills and ability to use job-related technology and POS systems.
Attention to detail.
Advanced selling skills and strong customer focus.
Excellent verbal and written communication and strong interpersonal skills.
Positive, engaging, and adaptable in a changing environment.
Demonstrated integrity, accountability, and trustworthiness.
Action-oriented, results-driven, and able to make sound decisions.
Patience and a desire to continuously build product and selling knowledge.
Ability to perform External Key Carrier duties, including opening and closing responsibilities, and be scheduled for those shifts.
Ability to consent to periodic comprehensive background checks conducted by a third party may be required.

Nice To Haves

Experience in Print Services.

Responsibilities

Support the Print function, efficient store operations, and overall store sales.
Operate and assist associates with equipment in the Print Services area to ensure efficient production and correct, timely completion of client orders.
Use communication tools to request Print Services assistance and coordinate appropriate services for customers throughout the store.
Process merchandise accurately and efficiently, following procedures, deadlines, and visual merchandising standards.
Identify process improvements and implement plans to reduce waste and inefficiencies.
Partner with associates to maintain regular loss prevention compliance and support company loss prevention efforts.
Ensure compliance with company policies, procedures, and practices.
Contribute to sales and profitability through conversion, Average Order Value, and customer satisfaction initiatives.
Drive positive client satisfaction, including coaching and training associates to enhance the customer experience.
Support community outreach initiatives to drive client and customer retention.
Develop personal selling skills and product knowledge using sales and service tools to deliver total solutions.
Ensure the safety and security of the building and associates when management is absent.
Perform opening or closing responsibilities, including store alarm activation and deactivation and applicable opening or closing processes.
Promote awareness of key performance indicators and provide guidance to improve results.
May assist with reviewing cash handling, cashier, and merchandise error logs, register voids, tax exemptions, and related cash office audits.
Perform other duties as assigned.