Member Team Lead

Walmart•Chandler, AZ

5d•$22 - $30

About The Position

The Member Team Lead assists management in supervising associates in an assigned area. The role supports membership growth and member service, oversees area operations, and completes accounting and documentation tasks. It also develops and implements processes to meet business needs, supports compliance with company policies and ethical standards, and leads and participates in teams to achieve timely, high-quality work. The role models Sam’s Club values by fostering inclusion and belonging, building trusting relationships, mentoring and recognizing associates, acting with integrity, prioritizing members, using reliable information to make decisions, and driving continuous improvement and adaptation to change.

Requirements

At least 6 months of retail experience, including operating front-end equipment such as a cash register.
At least 6 months of customer service experience.
Must be 18 years of age or older.

Nice To Haves

Experience leading a front-end team.
Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing others’ workloads.

Responsibilities

Assist management with supervising associates by assigning duties, communicating goals and feedback, training, providing direction on member service, resolving member complaints according to company guidelines, ensuring policy compliance, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Support membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining marketing recaps and required documentation; and working toward membership goals.
Provide member service by acknowledging members, identifying needs, assisting with purchasing decisions and locating merchandise, supporting use of self-service technology, assisting with register or self-checkout transactions, and ensuring club pickup orders are filled.
Oversee the assigned area by handling claims and returns, zoning and organizing merchandise, identifying shrink and damage, maintaining cart and flatbed availability, assisting with transporting items using cart retrieval equipment in accordance with policy, and maintaining parking lot cleanliness.
Complete accounting records, files, transactions, and required documentation by following accounting office procedures; providing funds for register operation; creating and interpreting financial analysis reports; assisting with accounting investigations; preparing daily deposits; overseeing Cash Fund Transfers; investigating cash overages and shortages; and safeguarding confidential and accurate financial and personal information.
Develop, communicate, and implement processes and practices by collaborating with managers, coworkers, customers, and business partners; analyzing information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities.
Demonstrate, promote, and support compliance with company policies, procedures, and ethical standards; explain and model their application; implement related action plans; use the Open Door Policy; and assist management in correcting ethical and compliance issues.
Lead and participate in teams by sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing assignments; providing advice, feedback, and support; meeting timelines and work-quality expectations; and helping others adapt to change and new challenges.
Foster a workplace where associates feel seen, supported, connected, and able to thrive; build trusting relationships and communicate positively; mentor and develop others; recognize contributions; maintain accountability and integrity; put customers and members first; make informed decisions; and pursue continuous improvement and learning.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off and/or PPTO, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefit for eligible full-time and part-time associates, covering tuition, books, and fees for programs from high school completion through bachelor's degrees, including English Language Learning and short-form certificates.
Performance-based bonus awards.
Additional premiums may be paid in specific circumstances, ranging from $0.35 to $3.00 per hour.