Member Team Lead

Walmart • Eagan, MN

1d

About The Position

The Member Team Lead assists management in supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains associates, provides direction on member-service techniques, and helps resolve complaints in accordance with company guidelines. It supports compliance with company policies and the Open Door Policy and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

The position supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; completing required documentation; and working toward membership goals. It provides member service by identifying needs, helping with purchasing decisions, locating merchandise, supporting self-service technology and transactions, and ensuring club pickup orders are filled.

The Member Team Lead oversees area operations, including claims and returns, merchandise zoning and organization, identifying shrink and damages, maintaining cart and flatbed availability, assisting members with transporting items, using cart-retrieval equipment, and keeping the parking lot clean. The role also completes accounting records and transactions, supports register operations, prepares deposits, oversees cash fund transfers, investigates cash overages and shortages, and protects the confidentiality and accuracy of financial and personal information.

The role develops and implements processes with managers, coworkers, customers, and business partners; analyzes information and monitors results; and identifies improvement opportunities. It promotes ethical conduct and policy compliance, assists management with addressing compliance issues, and leads and participates in teams to coordinate assignments, meet timelines and quality expectations, and support others through change.

The position is expected to demonstrate the company’s stated values: respect for individuals, acting with integrity, serving customers and members, and striving for excellence. The posting lists an hourly wage range of $23.00 to $31.00, with possible premiums of $0.35 to $3.00 per hour in specified circumstances. The actual hourly rate will meet or exceed the applicable minimum wage.

Requirements

• At least 6 months of retail experience, including operating front-end equipment such as a cash register.
• At least 6 months of customer service experience.
• Must be 18 years of age or older.

Nice To Haves

• Experience leading a front-end team.
• Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing others’ workload.

Responsibilities

• Assist management with supervising associates, assigning duties, communicating goals and feedback, training associates, and providing direction and guidance on member service.
• Help ensure member complaints and issues are resolved according to company guidelines and support company policies and the Open Door Policy.
• Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Explain membership types, programs, and benefits; process memberships, upgrades, and credit accounts; encourage renewals; and support membership goals.
• Participate in sales and marketing events and complete marketing recaps and other required documentation.
• Acknowledge members, identify their needs, assist with purchasing decisions, locate merchandise, and support members using self-service technology and registers or self-checkout.
• Ensure club pickup orders are filled.
• Oversee claims and returns, merchandise zoning and organization, identification of shrink and damages, and cart and flatbed availability.
• Assist members with transporting items, use cart-retrieval equipment according to policy, and maintain parking lot cleanliness.
• Complete accounting records, files, transactions, and required documentation; provide funds for register operation; and prepare and interpret financial analysis reports.
• Assist with accounting investigations, prepare daily deposits, oversee cash fund transfers, and investigate register and accounting-office overages and shortages.
• Maintain the confidentiality and accuracy of financial and personal information.
• Develop, communicate, and implement processes with managers, coworkers, customers, and business partners; analyze information, monitor progress, and address improvement opportunities.
• Demonstrate and promote company policies, procedures, ethics, and integrity; implement related action plans and help management correct ethical and compliance issues.
• Lead and participate in teams by coordinating assignments, sharing resources and information, providing advice and feedback, and supporting timelines, work quality, and adaptation to change.
• Build trusting relationships, communicate positively, mentor and develop others, and recognize their contributions.
• Make decisions using reliable information, balance priorities, deliver results with the customer first, and support continuous improvement and learning.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off and/or PPTO, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Company-paid Live Better U education benefits for eligible associates, covering tuition, books, and fees for programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates.
• Performance-based bonus awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed