Lead Team Member

Circle K•Fort Wayne, IN

13d•$17 - $17•Onsite

About The Position

The Lead Team Member supports store operations by delivering customer service, maintaining store cleanliness and equipment, managing merchandise and sales controls, and assisting with shift administration. The role supervises customer service representatives when the Store Assistant Manager is absent and helps coach and train employees. It also includes monitoring store operations, addressing discrepancies, reporting incidents, and maintaining regular, predictable onsite attendance. Work is primarily indoors, with some outdoor duties such as cleaning parking lots and gas pumps and taking out garbage. The position requires working with minimal direction and periodic supervision.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Ability to work with the equipment, tools, and materials used for the job.
Ability to work as scheduled and arrive on time.
Ability to communicate information and ideas so others understand.
Ability to perform basic arithmetic operations—addition, subtraction, multiplication, and division—preferred.
Ability to perform the essential duties and physical functions of the job and work in the described conditions.
Ability to work alone.
Ability to stand and/or walk for an entire shift and perform handwork requiring eye-hand coordination.
Ability to operate a cash register and/or computer keyboard.
Ability to occasionally lift or carry up to 30 pounds from ground to overhead and up to 50 pounds from ground to waist.
Ability to push or pull with arms using up to 20 pounds of force; reach overhead; bend, twist, stoop, kneel, and squat; and climb a ladder when needed.
Ability to communicate orally and tolerate occasional noise and cold or warm temperature extremes.

Nice To Haves

Retail sales experience.
High school diploma or GED.
Ability to perform the four basic arithmetic operations.

Responsibilities

Provide prompt, courteous, friendly, and attentive customer service; greet customers, assist them, offer suggestions, and thank them as they leave.
Accurately operate the cash register and process cash, checks, and other forms of payment.
Operate fuel consoles, lottery machines, money order machines, and telecom transaction systems.
Arrive on time and follow the dress and appearance code.
Clean and maintain the store, equipment, and indoor and outdoor areas; inspect facilities and equipment for safety, cleanliness, and proper working order; contact maintenance when repairs are needed.
Order merchandise, receive and verify vendor deliveries, maintain adequate stock, rotate stock, and post advertising and pricing signage.
Control merchandise and cash shortages and other selling expenses; assist with inventory levels and shift audits.
Monitor shift sales and cash-handling procedures, complete daily close-out functions, and notify the Store Manager of sales, cash, inventory, or operating discrepancies.
Follow company and brand guidelines for product breakage or spoilage.
Supervise customer service representatives when the Store Assistant Manager is absent; coach and train employees, monitor customer traffic, adjust staffing and duties as needed, and assist with employee counseling and performance feedback.
Provide direction for managing the store’s fast food service area when needed.
Know and correctly implement the store’s gasoline pricing strategy.
Report incidents, including injuries, theft, property damage, sanitation issues, or improper waste disposal, and report unsafe, unlawful, or unethical conduct.
Perform shift-change duties, including counting the cash drawer, recording employee purchases, and completing shift-change reports; ensure accurate employee timekeeping records.
Take inventory of supplies and equipment when needed, attend job-related meetings, complete daily store reports, and perform other duties assigned by the Store Manager.
Maintain regular and predictable onsite attendance.