Member Team Lead

Walmart • Dallas, TX

2d • Onsite

About The Position

The Member Team Lead assists management in supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains associates on processes and procedures, provides guidance on member-service approaches, and helps resolve member complaints in accordance with company guidelines. The lead also supports recruiting, hiring, scheduling, promoting, coaching, and evaluating associates, and reinforces the Open Door Policy.

The position supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining required marketing documentation; and working toward membership goals. It provides member service by identifying needs, helping with purchases and merchandise location, supporting use of self-service technology, assisting with register and self-checkout transactions, and ensuring club pickup orders are filled.

The Member Team Lead oversees an assigned area, including claims and returns, merchandise zoning and organization, identification of shrink and damage, cart and flatbed availability, cart retrieval, and parking lot cleanliness. The role also completes accounting records and transactions, supports register operations, prepares deposits, oversees cash fund transfers, investigates cash overages and shortages, and maintains the confidentiality and accuracy of financial and personal information.

The role collaborates with managers, coworkers, customers, and business partners to develop and improve processes; monitors progress and results; supports compliance with company policies and standards of ethics and integrity; and leads or participates in teams to coordinate work, share resources, support quality and timelines, and help others adapt to change. It is expected to model the company's stated values, including respect for individuals, integrity, service to customers and members, and striving for excellence.

The hourly wage range is $21.00 to $29.00, with possible premiums of $0.35 to $3.00 per hour in specified circumstances. The position is based at 5555 S Buckner Blvd, Dallas, TX 75228-6101.

Requirements

• At least 6 months of retail experience, including operating front-end equipment such as a cash register.
• At least 6 months of customer service experience.
• Must be 18 years of age or older.

Nice To Haves

• Experience leading a front-end team.
• Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing others' workload.

Responsibilities

• Assist management with supervising associates in the assigned area, including assigning duties, communicating goals and feedback, training, and providing direction and guidance.
• Help resolve member complaints and issues according to company guidelines and support the Open Door Policy.
• Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Explain membership types, programs, and benefits; process memberships, upgrades, and credit accounts; encourage renewals; and promote Sam's Club products and services.
• Participate in sales and marketing events and complete and maintain marketing recaps and other required documentation.
• Provide member service by identifying needs, assisting with purchase decisions, locating merchandise, and supporting members using self-service technology.
• Assist with member transactions at registers and self-checkout and ensure club pickup orders are filled.
• Oversee claims and returns, merchandise zoning and organization, and identification of shrink and damages in the assigned area.
• Organize and maintain cart and flatbed availability, assist members with transporting items, use cart retrieval equipment according to policy, and maintain parking lot cleanliness.
• Complete accounting records, files, transactions, and required documentation according to accounting office procedures.
• Provide funds for register operation; create and interpret financial analysis reports; assist with accounting investigations; prepare daily deposits; and prepare and oversee cash fund transfers.
• Investigate cash register and accounting office overages and shortages while maintaining confidentiality and accuracy of financial and personal information.
• Collaborate with managers, coworkers, customers, and business partners to develop, communicate, and implement processes and practices that meet business needs.
• Monitor progress and results, apply information from multiple sources, and identify and address opportunities for improvement.
• Demonstrate and support compliance with company policies, procedures, ethics, and integrity standards, and assist management with correcting compliance issues.
• Lead and participate in teams by coordinating work assignments, sharing resources and information, and providing advice, feedback, and support to achieve timelines and quality standards.
• Model the company's values, build trusting relationships, communicate positively, and help develop and mentor others.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefit, covering eligible programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are paid.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed