Member Team Lead

Walmart • Elmsford, NY

13d • $23 - $31 • Onsite

About The Position

The Member Team Lead assists management with supervising associates in the assigned area, including assigning duties, communicating goals and feedback, training associates, providing guidance on member-service approaches, resolving member complaints according to company guidelines, and supporting recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. The role supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining documentation; and working toward membership goals.

The position provides and ensures member service by identifying member needs, helping with purchasing decisions, locating merchandise, supporting use of self-service technology, assisting with register and self-checkout transactions, and ensuring club pickup orders are filled. It oversees the assigned area, including claims and returns, merchandise zoning and organization, identifying shrink and damage, cart and flatbed availability, cart retrieval, and parking lot cleanliness.

The Member Team Lead completes accounting records and transactions, provides funds for register operations, creates and interprets financial analysis reports, assists with accounting investigations, prepares deposits and Cash Fund Transfers, investigates register and accounting-office overages and shortages, and protects confidential financial and personal information. The role also collaborates with managers, coworkers, customers, and business partners to implement processes, monitor results, and identify improvements; supports compliance and ethical standards; and leads and participates in teams to complete work assignments and meet timelines and quality expectations.

The role is expected to model the company’s stated values: respect for individuals, acting with integrity, serving customers and members, and striving for excellence. The position is based at the Sam’s Club location at 333 Saw Mill River Rd, Elmsford, NY.

Requirements

• At least 6 months of retail experience, including operating front-end equipment such as a cash register.
• At least 6 months of customer service experience.
• Must be at least 18 years old.

Nice To Haves

• Experience leading a front-end team.
• Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

• Assist management with supervising associates by assigning duties, communicating goals and feedback, training associates, and providing direction on member-service approaches.
• Help resolve member complaints and issues according to company guidelines and support the Open Door Policy.
• Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Provide membership information and process memberships, upgrades, and credit accounts; encourage renewals and promote membership goals.
• Participate in sales and marketing events and complete and maintain marketing recaps and required documentation.
• Acknowledge members, identify their needs, assist with purchasing decisions, locate merchandise, and support use of self-service technology.
• Assist members with register and self-checkout transactions and ensure club pickup orders are filled.
• Oversee claims and returns, merchandise zoning and organization, identification of shrink and damage, and availability of carts and flatbeds.
• Assist members with transporting items using cart retrieval equipment and maintain parking lot cleanliness according to company procedures.
• Complete accounting records, files, transactions, and required documentation; provide funds for register operation and prepare daily deposits and Cash Fund Transfers.
• Create and interpret financial analysis reports, assist with accounting investigations, and investigate cash register and accounting-office overages and shortages.
• Maintain the confidentiality and accuracy of financial and personal information.
• Develop, communicate, and implement processes with managers, coworkers, customers, and business partners; monitor results and address improvement opportunities.
• Promote compliance with company policies, procedures, ethics, and integrity standards, and assist management in addressing related issues.
• Lead and participate in teams by coordinating assignments, sharing resources and information, and supporting work quality, timelines, and adaptation to change.
• Model company values by building trusting relationships, mentoring and developing others, acting with integrity, prioritizing customers and members, and supporting continuous improvement.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefit for eligible full-time and part-time associates, covering tuition, books, and fees for programs from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed