Member Team Lead

Walmart • Canton, OH

1d • $21 - $29 • Onsite

About The Position

The Member Team Lead assists management with supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains associates on processes and procedures, and guides them on member-service approaches. It helps resolve member complaints in accordance with company guidelines, ensures compliance with policies and procedures, supports the Open Door Policy, and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

The position supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; completing marketing documentation; and working toward membership goals. It provides member service by identifying member needs, assisting with purchasing decisions and merchandise location, supporting self-service technology and transactions, and ensuring club pickup orders are filled.

The Member Team Lead oversees area operations, including claims and returns, merchandise zoning and organization, shrink and damage identification, cart and flatbed availability, cart retrieval, and parking lot cleanliness. It completes accounting records and transactions, supports register operations, prepares deposits and Cash Fund Transfers, investigates cash overages and shortages, and protects confidential financial and personal information.

The role develops and implements processes with managers, coworkers, customers, and business partners; monitors results and addresses improvement opportunities; and promotes ethical and compliant practices. It leads and participates in teams, coordinates work assignments, supports work quality and timelines, and helps others adapt to change. The position is expected to demonstrate the stated company values: respect for individuals, integrity, service to customers and members, and striving for excellence.

Requirements

• At least 6 months of retail experience, including operating front-end equipment such as a cash register.
• At least 6 months of customer service experience.
• Must be 18 years of age or older.

Nice To Haves

• Experience leading a front-end team.
• Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

• Assist management with supervising associates, assigning duties, communicating goals and feedback, training associates, and providing direction on member-service practices.
• Help resolve member complaints and issues according to company guidelines and ensure compliance with company policies and procedures.
• Support the Open Door Policy and participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Explain membership types, programs, and benefits; process memberships, upgrades, and credit accounts; encourage renewals; and promote membership goals and the value of Sam's Club products and services.
• Participate in sales and marketing events and complete marketing recaps and other required documentation.
• Provide member service by identifying needs, assisting with purchasing decisions and locating merchandise, supporting self-service technology, assisting with register or self-checkout transactions, and ensuring club pickup orders are filled.
• Oversee claims and returns, merchandise zoning and organization, shrink and damage identification, cart and flatbed availability, cart retrieval, and parking lot cleanliness.
• Complete accounting records, files, transactions, and required documentation; provide funds for register operation; and create and interpret financial analysis reports.
• Assist with accounting investigations, prepare daily deposits, prepare and oversee Cash Fund Transfers, investigate cash overages and shortages, and maintain confidentiality and accuracy of financial and personal information.
• Develop and implement processes with managers, coworkers, customers, and business partners; monitor progress and results; and identify and address improvement opportunities.
• Promote ethical and compliant practices, explain and demonstrate company standards, implement related action plans, and assist management with correcting ethical or compliance issues.
• Lead and participate in teams by sharing resources and information, determining needs and priorities, coordinating work, providing feedback and support, and helping others adapt to change.
• Model the company's stated values by building inclusive and trusting relationships, mentoring and recognizing others, acting with integrity, putting customers and members first, making informed decisions, and pursuing continuous improvement.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefit program for eligible full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed