Member Team Lead

Walmart•San Angelo, TX

12d•Onsite

About The Position

The Member Team Lead assists management with supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains associates on processes and procedures, and provides direction on member-service approaches. It helps resolve member complaints according to company guidelines, supports the Open Door Policy, and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. The role supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; completing marketing documentation; and promoting Sam’s Club products and services. It provides member service by identifying needs, helping with purchasing decisions and merchandise location, assisting with self-service technology and transactions, and ensuring club pickup orders are filled. The Member Team Lead oversees the assigned area, including claims and returns, merchandise zoning and organization, shrink and damage identification, cart and flatbed availability, cart retrieval, and parking lot cleanliness. It also completes accounting records and transactions, supports register operations, prepares deposits and Cash Fund Transfers, investigates cash overages and shortages, and maintains the confidentiality and accuracy of financial and personal information. The position develops and implements processes to meet business needs, collaborates with managers, coworkers, customers, and business partners, monitors results, and identifies improvement opportunities. It promotes compliance with company policies, procedures, ethics, and integrity standards, and leads or participates in teams to coordinate assignments, support work quality and timelines, and help others adapt to change. The role is expected to model Walmart values, build trusting relationships, mentor others, serve members, and pursue continuous improvement. The hourly wage range is $21.00 to $29.00. The actual hourly rate will equal or exceed the applicable minimum wage for the job location. Additional premiums of $0.35 to $3.00 per hour may apply in specific circumstances. The position is based at 5749 Sherwood Way, San Angelo, Texas.

Requirements

At least 6 months of retail experience, including operating front-end equipment such as a cash register.
At least 6 months of customer service experience.
Must be 18 years of age or older.

Nice To Haves

Experience leading a front-end team.
Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing others’ workload.

Responsibilities

Assist management in supervising associates, assigning duties, communicating goals and feedback, and training associates.
Provide direction and guidance on member-service approaches and help resolve member complaints according to company guidelines.
Support the Open Door Policy and participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Explain membership types, programs, and benefits; process memberships, upgrades, and credit accounts; and encourage renewals.
Participate in sales and marketing events, complete required marketing recaps and documentation, and promote Sam’s Club products and services.
Acknowledge members, identify their needs, assist with purchasing decisions, locate merchandise, and support members using self-service technology.
Assist members with transactions at registers or self-checkout and ensure club pickup orders are filled.
Oversee the assigned area by handling claims and returns, zoning and organizing merchandise, and identifying shrink and damages.
Maintain availability of carts and flatbeds, assist members with transporting items, use cart retrieval equipment according to company procedures, and maintain parking lot cleanliness.
Complete accounting records, files, transactions, and other required documentation according to accounting office procedures.
Provide funds for proper register operation, create and interpret financial analysis reports, and assist with accounting-related investigations.
Prepare daily deposits and oversee Cash Fund Transfers; investigate cash register and accounting office overages and shortages; safeguard confidential information and maintain accuracy.
Develop, communicate, and implement processes and practices to meet business needs in collaboration with managers, coworkers, customers, and business partners.
Analyze information from multiple sources, monitor progress and results, and identify and address improvement opportunities.
Demonstrate and promote compliance with company policies, procedures, ethics, and integrity standards; assist management with correcting ethical and compliance issues.
Lead and participate in teams by sharing resources and information, determining customer needs and business priorities, coordinating assignments, and supporting timelines and work quality.
Model respectful, inclusive, and trustworthy teamwork; communicate effectively; help develop and mentor others; and recognize their contributions.
Serve customers and members, make decisions using reliable information, and consider how individual work affects team outcomes.
Support continuous improvement, learn and use new technologies and skills, and help others through change.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes; amounts depend on job classification and length of employment.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefit program, including eligible programs from high school completion through bachelor’s degrees, English Language Learning, and short-form certificates; tuition, books, and fees are paid.