Member Team Lead

Walmart • San Angelo, TX

4d • $21 - $29 • Onsite

About The Position

The Member Team Lead assists management in supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains associates, provides direction on member service, helps resolve member complaints in accordance with company guidelines, and supports compliance with company policies. The position also participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

The role supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; and helping meet membership goals. It provides member service by identifying needs, assisting with purchasing decisions, locating merchandise, supporting self-service technology and transactions, and ensuring club pickup orders are filled.

The Member Team Lead oversees the assigned area, including claims and returns, merchandise organization, shrink and damage identification, cart availability and retrieval, and parking lot cleanliness. The role also completes accounting records and transactions, supports register operations, prepares deposits and cash fund transfers, investigates cash overages and shortages, and protects the confidentiality and accuracy of financial and personal information.

The position develops and implements processes with managers, coworkers, customers, and business partners; monitors results and improvement opportunities; supports ethical and policy compliance; and leads and participates in teams to coordinate work and meet quality and timing expectations. It models the company’s values, supports associate development and belonging, serves customers and members, and contributes to continuous improvement and the company’s stated goal of becoming a regenerative company.

Requirements

• At least 6 months of retail experience, including operating front-end equipment such as a cash register.
• At least 6 months of customer service experience.
• Must be 18 years of age or older.

Nice To Haves

• Experience leading a front-end team.
• Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

• Assist management in supervising associates, assigning duties, communicating goals and feedback, training, and providing guidance on member service.
• Help ensure member complaints and issues are resolved according to company guidelines and support compliance with company policies and procedures.
• Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Provide information about membership types, programs, and benefits; process memberships, upgrades, and credit accounts; encourage renewals; and support membership goals.
• Participate in sales and marketing events and complete and maintain marketing recaps and other required documentation.
• Acknowledge members, identify their needs, assist with purchasing decisions, locate merchandise, and support members using self-service technology and transactions at registers or self-checkout.
• Ensure club pickup orders are filled.
• Oversee claims and returns, merchandise zoning and organization, identification of shrink and damages, cart and flatbed availability, cart retrieval, and parking lot cleanliness.
• Assist members with transporting items and use cart retrieval equipment according to company policies and procedures.
• Complete accounting records, files, transactions, and documentation; provide funds for register operation; and create and interpret financial analysis reports.
• Assist with accounting-related investigations, prepare daily deposits and cash fund transfers, investigate cash overages and shortages, and maintain the confidentiality and accuracy of financial and personal information.
• Collaborate with managers, coworkers, customers, and business partners to develop and implement processes, monitor progress and results, and identify improvement opportunities.
• Demonstrate and support compliance with company policies, procedures, ethics, and integrity standards, and assist management in correcting ethical or compliance issues.
• Lead and participate in teams by coordinating assignments, sharing resources and information, providing advice and feedback, and supporting work quality, timelines, and adaptation to change.
• Promote a respectful and inclusive workplace, build trusting relationships, mentor and develop others, and recognize associates’ contributions.
• Serve customers and members, make decisions based on reliable information, and support continuous improvement and adoption of new technologies and skills.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Company-paid Live Better U education benefit for eligible full-time and part-time associates, covering tuition, books, and fees for eligible programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed