Member Team Lead

Walmart•Murrieta, CA

2d•$23 - $31•Onsite

About The Position

The Member Team Lead assists management with supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains associates on processes and procedures, and guides associates on member-service approaches to resolve complaints and issues according to company guidelines. It supports compliance with company policies and the Open Door Policy and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. The role supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining marketing documentation; and working toward membership goals. It provides member service by identifying needs, helping with purchasing decisions, locating merchandise, supporting self-service technology use and transactions, and ensuring club pickup orders are filled. The Member Team Lead oversees assigned-area operations, including claims and returns, merchandise zoning and organization, identifying shrink and damages, maintaining cart and flatbed availability, assisting members with transporting items, using cart-retrieval equipment, and maintaining parking lot cleanliness. The position also completes accounting records and transactions, follows accounting-office procedures, supports register operations, prepares and oversees deposits and cash fund transfers, investigates register and accounting-office overages or shortages, and protects confidential financial and personal information. The position develops and implements processes with managers, coworkers, customers, and business partners; monitors progress and results; and identifies improvement opportunities. It demonstrates and promotes ethical and policy compliance, participates in teams to coordinate and complete work, and helps others adapt to change. The role is expected to demonstrate the company’s values through respect, integrity, service to customers and members, and continuous improvement. The hourly wage range is $23.00 to $31.00. Additional premiums of $0.35 to $3.00 per hour may apply in specific circumstances. The role is based at the Sam’s Club location at 40500 Murrieta Hot Springs Rd, Murrieta, California.

Requirements

At least 6 months of retail experience, including operating front-end equipment such as a cash register.
At least 6 months of customer service experience.
Must be 18 years of age or older.

Nice To Haves

Experience leading a front-end team.
Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing others’ workload.

Responsibilities

Assist management with supervising associates, assigning duties, communicating goals and feedback, training, and providing direction on member-service techniques.
Help resolve member complaints and issues according to company guidelines and support company policies and the Open Door Policy.
Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Provide membership information and process memberships, upgrades, and credit accounts; encourage renewals and promote membership goals, products, and services.
Participate in sales and marketing events and complete and maintain marketing recaps and required documentation.
Provide member service by identifying needs, assisting with purchasing decisions, locating merchandise, and supporting members with self-service technology and transactions.
Ensure club pickup orders are filled.
Oversee claims and returns, merchandise zoning and organization, shrink and damage identification, and cart and flatbed availability in the assigned area.
Assist members with transporting items, use cart-retrieval equipment according to policy, and maintain parking lot cleanliness.
Complete accounting records, files, transactions, and required documentation according to accounting-office procedures.
Provide funds for register operation, create and interpret financial analysis reports, and assist with accounting-related investigations.
Prepare daily deposits and oversee Cash Fund Transfers; investigate cash register drawer and accounting-office overages and shortages.
Maintain the confidentiality and accuracy of financial and personal information.
Collaborate with managers, coworkers, customers, and business partners to develop and implement processes that meet business needs; monitor results and address improvement opportunities.
Demonstrate and promote compliance with company policies, procedures, ethics, and integrity standards, and assist management in addressing compliance issues.
Lead and participate in teams by coordinating work assignments, sharing resources and information, and supporting timelines and work quality.
Model respectful, inclusive, ethical, customer-focused, accountable, and improvement-oriented behavior; help develop and mentor others and support change.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Company-paid Live Better U education benefit, including eligible programs from high school completion through bachelor’s degrees, English Language Learning, and short-form certificates; tuition, books, and fees are covered.
Performance-based bonus awards.
Potential additional hourly premiums based on schedule, facility, season, or work performed.