Lead Team Member

Circle K Stores•Phoenix, AZ

4d•Onsite

About The Position

The Lead Customer Service Representative works in a fast-paced retail environment, providing friendly customer service and helping maintain store standards. The role includes greeting customers, operating the register, cashiering, making purchase suggestions, and sometimes assisting with the food program. The Lead Team Member also gains entry-level management experience by regularly leading shifts and supervising employees. Work takes place throughout the store, inside and outside, and requires regular, predictable onsite attendance.

Requirements

Provide excellent customer care.
Communicate effectively and engage in friendly conversation.
Work at a quick pace while maintaining a positive attitude.
Work as part of a team to accomplish daily goals.
Think quickly, offer suggestions, and solve problems.
Lead a team of employees and provide entry-level supervision.
Meet the physical requirements of the role, including standing or walking for up to 8 hours; lifting and carrying items up to 30 pounds repeatedly and occasionally up to 60 pounds; pushing or pulling with up to 20 pounds of force; bending and twisting; and grasping, reaching, and manipulating objects.

Nice To Haves

Retail and customer service experience.
Entry-level management experience.
Sales associate or cashiering experience.
High school diploma or equivalent.
Motivation to advance in a career.
Willingness to learn and have fun.

Responsibilities

Greet customers and provide fast, friendly service.
Run the register and cashier.
Make purchase suggestions and sell products to customers.
Sometimes work with the store's food program.
Lead shifts on a regular basis and supervise employees.
Work in different areas of the store, inside and outside, to maintain store appearance and standards.
Work with the team to accomplish daily tasks and goals.
Provide regular and predictable onsite attendance.