Member Team Lead

Sam's West • Aurora, CO

8d • Onsite

About The Position

The Member Team Lead assists management with supervising associates in an assigned area, including assigning duties, communicating goals and feedback, training associates, providing direction on member-service approaches, and helping resolve member complaints. The role supports compliance with company policies and procedures and the Open Door Policy, and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

The position supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; and participating in sales and marketing events. It provides member service by identifying needs, helping with purchasing decisions and merchandise location, supporting use of self-service technology, assisting with register and self-checkout transactions, and ensuring club pickup orders are filled.

The Member Team Lead oversees assigned-area operations, including claims and returns, merchandise zoning and organization, identifying shrink and damage, cart and flatbed availability, cart retrieval, and parking-lot cleanliness. The role also completes accounting records and transactions, supports register operations, prepares deposits, oversees cash fund transfers, investigates cash overages and shortages, and safeguards confidential financial and personal information.

The role develops and implements processes with managers, coworkers, customers, and business partners; monitors results and identifies improvement opportunities; and demonstrates ethical and compliant conduct. It leads and participates in teams, coordinates work assignments, supports quality and timelines, and helps others adapt to change. The position is expected to model the company’s values, build inclusive and trusting working relationships, develop and mentor others, serve customers and members, and pursue continuous improvement.

Requirements

• At least 6 months of retail experience, including operating front-end equipment such as a cash register.
• At least 6 months of customer service experience.
• Must be 18 years of age or older.

Nice To Haves

• Experience leading a front-end team.
• Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

• Assist management in supervising associates, assigning duties, communicating goals and feedback, training associates, and providing direction and guidance.
• Help ensure member complaints and issues are resolved according to company guidelines and support compliance with company policies and the Open Door Policy.
• Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Explain membership types, programs, and benefits; process memberships, upgrades, and credit accounts; and encourage membership renewals.
• Participate in sales and marketing events, complete required marketing recaps and documentation, and promote Sam’s Club products and services.
• Provide member service by identifying needs, assisting with purchasing decisions, locating merchandise, and supporting members using self-service technology.
• Assist members with register and self-checkout transactions and ensure club pickup orders are filled.
• Oversee claims and returns, merchandise zoning and organization, shrink and damage identification, and cart and flatbed availability.
• Support cart retrieval using equipment and maintain parking-lot cleanliness according to company policies and procedures.
• Complete accounting records, files, transactions, and required documentation; provide funds for proper register operation; and create and interpret financial analysis reports.
• Assist with accounting investigations, prepare daily deposits, oversee cash fund transfers, and investigate register and accounting-office cash overages and shortages.
• Maintain the confidentiality and accuracy of financial and personal information.
• Develop, communicate, and implement processes with business partners; analyze information from multiple sources, monitor results, and identify improvement opportunities.
• Demonstrate and support compliance with company policies, procedures, and ethical standards, including helping management address ethical and compliance issues.
• Lead and participate in teams, coordinate work assignments, share resources and information, and support timelines and work quality.
• Model inclusive, respectful, and ethical behavior; build relationships; communicate effectively; and help develop and mentor others.
• Serve customers and members, make decisions using reliable information, and support continuous improvement and adaptation to change.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Company-paid education through Live Better U, including programs from high school completion through bachelor’s degrees, English Language Learning, and short-form certificates; tuition, books, and fees are paid.
• Performance-based bonus awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed