Member Team Lead

Walmart•Richmond, TX

1d•$21 - $29•Onsite

About The Position

The Member Team Lead assists management in supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains associates, provides guidance on member service, helps resolve member complaints, supports company policies and the Open Door Policy, and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. The position supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining required documentation; and working toward membership goals. It provides member service and purchasing support, helps members use self-service technology and complete transactions, and ensures club pickup orders are filled. The Member Team Lead oversees the assigned area, including claims and returns, merchandise organization, shrink and damage identification, cart and flatbed availability, cart retrieval, and parking lot cleanliness. The role also performs accounting office tasks, including maintaining records, supporting register operations, preparing deposits, overseeing cash fund transfers, investigating cash discrepancies, and protecting confidential financial and personal information. The role develops and implements processes with managers, coworkers, customers, and business partners; monitors results and improvement opportunities; promotes ethical and compliant practices; and leads or participates in teams to coordinate work and achieve timelines and quality standards. It is expected to model the company’s values, foster belonging, mentor associates, serve customers and members, support continuous improvement, and adapt to change.

Requirements

At least 6 months of retail experience, including operating front-end equipment such as a cash register.
At least 6 months of customer service experience.
Must be 18 years of age or older.

Nice To Haves

Experience leading a front-end team.
Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

Assist management with supervising associates, assigning duties, communicating goals and feedback, training, and providing direction on member service.
Help resolve member complaints and issues according to company guidelines and support company policies and the Open Door Policy.
Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Explain membership types, programs, and benefits; process memberships, upgrades, and credit accounts; encourage renewals; and support membership goals.
Participate in sales and marketing events and complete and maintain marketing recaps and other required documentation.
Acknowledge members, identify their needs, assist with purchasing decisions, locate merchandise, and support use of self-service technology.
Assist members with transactions at registers or self-checkout and ensure club pickup orders are filled.
Oversee claims and returns, merchandise zoning and organization, identification of shrink and damages, cart and flatbed availability, cart retrieval, and parking lot cleanliness.
Complete accounting records and transactions, follow accounting office procedures, and provide funds for proper register operation.
Create and interpret financial analysis reports, assist with accounting investigations, prepare daily deposits, and prepare and oversee cash fund transfers.
Investigate cash register and accounting office overages and shortages while maintaining confidentiality and accuracy of financial and personal information.
Develop, communicate, and implement processes and practices in collaboration with managers, coworkers, customers, and other business partners.
Analyze information from multiple sources, monitor progress and results, and identify and address opportunities for improvement.
Demonstrate and promote compliance with company policies, procedures, and standards of ethics and integrity; assist management with ethical and compliance issues.
Lead and participate in teams by sharing resources and information, determining customer needs and business priorities, coordinating work, and supporting timelines and work quality.
Model adaptability, mentor and develop others, recognize contributions, foster belonging, and support continuous improvement and change.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off and/or paid protected time off, with amounts based on job classification and length of employment.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Company-paid education through Live Better U, including programs from high school completion to bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are paid.
Performance-based bonus awards.