Member Team Lead

Walmart • Arvada, CO

4d • Onsite

About The Position

The Member Team Lead assists management in supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains associates, provides direction on member-service approaches, helps resolve complaints, supports company policies and the Open Door Policy, and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

The position supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining marketing documentation; and working toward membership goals. It provides member service by identifying needs, helping with purchasing decisions and merchandise location, supporting self-service technology and transactions, and ensuring club pickup orders are filled.

The role oversees its assigned area, including claims and returns, merchandise zoning and organization, shrink and damage identification, cart and flatbed availability, cart retrieval, and parking lot cleanliness. It also completes accounting records and transactions, supports register funds, prepares deposits and cash fund transfers, investigates cash overages and shortages, and safeguards confidential financial and personal information.

The Member Team Lead collaborates with managers, coworkers, customers, and business partners to develop and improve processes, monitor results, and address opportunities. The role demonstrates ethical and compliant conduct, leads and participates in teams, supports associates through coaching and mentoring, and models the company’s stated values of respect, integrity, customer and member service, and continuous improvement.

Requirements

• At least 6 months of retail experience, including operating front-end equipment such as a cash register.
• At least 6 months of customer service experience.
• Must be 18 years of age or older.

Nice To Haves

• Experience leading a front-end team.
• Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

• Assist management with supervising associates in an assigned area, including assigning duties, communicating goals and feedback, training, and providing direction and guidance.
• Help ensure member complaints and issues are resolved according to company guidelines and support the Open Door Policy.
• Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Explain membership types, programs, and benefits to current and prospective members; process memberships, upgrades, and credit accounts; encourage renewals; participate in sales and marketing events; maintain required marketing documentation; and work toward membership goals.
• Provide member service by acknowledging members, identifying needs, assisting with purchasing decisions and merchandise location, supporting self-service technology, assisting with register or self-checkout transactions, and ensuring club pickup orders are filled.
• Oversee the assigned area by handling claims and returns, zoning and organizing merchandise, identifying shrink and damage, maintaining cart and flatbed availability, helping members transport items, retrieving carts with equipment, and maintaining parking lot cleanliness.
• Complete accounting records, files, transactions, and required documentation; provide funds for register operation; prepare deposits and cash fund transfers; investigate cash overages and shortages; and maintain the confidentiality and accuracy of financial and personal information.
• Collaborate with managers, coworkers, customers, and business partners to develop and implement processes, analyze information, monitor progress and results, and address improvement opportunities.
• Demonstrate, promote, and support compliance with company policies, procedures, and ethical standards; assist management with addressing ethical and compliance issues.
• Lead and participate in teams by sharing resources and information, determining customer needs and business priorities, coordinating work, supporting timelines and work quality, and helping others adapt to change.
• Build trusting relationships, communicate positively, help develop and mentor others, and recognize contributions and accomplishments.
• Make decisions based on reliable information, deliver results while putting customers and members first, and pursue continuous improvement and learning.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Company-paid Live Better U education program, with programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are covered, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed