Member Team Lead

Walmart•Hagerstown, MD

About The Position

The Member Team Lead assists management in supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains associates, provides guidance on member service, helps resolve member complaints, supports company policies and procedures, and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. The position supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; and participating in sales and marketing events. It provides and ensures member service by identifying needs, helping with purchasing decisions, locating merchandise, supporting self-service technology and transactions, and ensuring club pickup orders are filled. The Member Team Lead oversees area operations, including claims and returns, merchandise organization, shrink and damage identification, cart and flatbed availability, cart retrieval, and parking lot cleanliness. The role also completes accounting records and transactions, supports register operations, prepares deposits and cash fund transfers, investigates cash overages and shortages, and safeguards confidential financial and personal information. The role develops and implements processes to meet business needs, monitors results, identifies improvement opportunities, and promotes compliance with company policies, ethics, and standards. It leads and participates in teams, coordinates assignments, supports work quality and timelines, and models the company’s values, including respect, integrity, customer service, and continuous improvement.

Requirements

At least 6 months of retail experience, including operating front-end equipment such as a cash register.
At least 6 months of customer service experience.
Must be 18 years of age or older.

Nice To Haves

Experience leading a front-end team.
Supervisory experience, including hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

Assist management with supervising associates by assigning duties, communicating goals and feedback, training associates, and providing direction on member service.
Help resolve member complaints and issues according to company guidelines and support company policies and the Open Door Policy.
Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Provide information about membership types, programs, and benefits; process memberships, upgrades, and credit accounts; and encourage renewals.
Participate in sales and marketing events, complete required marketing documentation, and work toward membership goals.
Acknowledge members, identify their needs, assist with purchasing decisions, locate merchandise, and support members using self-service technology and checkout options.
Ensure club pickup orders are filled and assist members with transactions at registers or self-checkout.
Oversee assigned area operations, including handling claims and returns, organizing merchandise, identifying shrink and damages, maintaining cart and flatbed availability, retrieving carts, and keeping the parking lot clean.
Complete accounting records, files, transactions, and documentation; support register operations; prepare deposits and Cash Fund Transfers; and investigate cash overages and shortages.
Maintain the confidentiality and accuracy of financial and personal information.
Develop, communicate, and implement processes and practices to meet business needs; monitor progress and results; and identify improvement opportunities.
Promote compliance with company policies, procedures, ethics, and integrity standards, and assist management in addressing compliance issues.
Lead and participate in teams by coordinating work, sharing resources and information, providing feedback and support, and helping others adapt to change.
Model respect, integrity, customer-first service, accountability, continuous improvement, and the development and mentoring of others.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefits, including eligible programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are paid.