Member Team Lead

Walmart • Hagerstown, MD

4d • $22 - $30 • Onsite

About The Position

The Member Team Lead assists management with supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains associates, provides guidance on member-service approaches, supports resolution of member issues, ensures compliance with company policies, supports the Open Door Policy, and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

The position supports membership by informing current and prospective members about membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining required documentation; and working toward membership goals. It provides member service by identifying needs, helping with purchasing decisions and locating merchandise, supporting self-service technology and transactions, and ensuring club pickup orders are filled.

The Member Team Lead oversees assigned areas by handling claims and returns, organizing merchandise, identifying shrink and damage, maintaining cart and flatbed availability, helping members transport items using cart-retrieval equipment, and maintaining parking lot cleanliness. The role also completes accounting records and transactions, supports register operations, prepares deposits, oversees cash fund transfers, investigates cash overages and shortages, and protects the confidentiality and accuracy of financial and personal information.

The role develops and implements processes with managers, coworkers, customers, and business partners; monitors results and improvement opportunities; and promotes compliance with company policies, ethics, and standards. It leads and participates in teams, coordinates work, supports quality and timelines, and helps others adapt to change. The position is expected to demonstrate the company’s values by respecting individuals, acting with integrity, serving customers and members, and striving for excellence.

Requirements

• At least 6 months of retail experience, including operating front-end equipment such as a cash register.
• At least 6 months of customer service experience.
• Must be at least 18 years of age.

Nice To Haves

• Experience leading a front-end team.
• Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

• Assist management in supervising associates, assigning duties, communicating goals and feedback, training, and providing direction and guidance.
• Support member service and resolve member complaints and issues according to company guidelines.
• Support the Open Door Policy and participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Provide information about membership types, programs, and benefits; process memberships, upgrades, and credit accounts; and encourage renewals.
• Participate in sales and marketing events, complete marketing recaps and required documentation, and work toward membership goals.
• Acknowledge members, identify their needs, assist with purchasing decisions and merchandise location, and support members using self-service technology.
• Assist members with transactions using registers or self-checkout and ensure club pickup orders are filled.
• Oversee the assigned area by handling claims and returns, zoning and organizing merchandise, identifying shrink and damage, and maintaining cart and flatbed availability.
• Assist members with transporting items using cart-retrieval equipment and maintain parking lot cleanliness.
• Complete accounting records, files, transactions, and other required documentation in accordance with accounting office procedures.
• Provide funds for register operations, create and interpret financial analysis reports, assist with accounting investigations, prepare daily deposits, and oversee Cash Fund Transfers.
• Investigate cash register and accounting-office overages and shortages, maintaining confidentiality and accuracy of financial and personal information.
• Develop, communicate, and implement processes and practices with managers, coworkers, customers, and business partners; monitor progress and address improvement opportunities.
• Demonstrate and promote compliance with company policies, procedures, and ethics standards; assist management with correcting compliance issues.
• Lead and participate in teams by coordinating assignments, sharing resources and information, supporting work quality and timelines, and helping others adapt to change.
• Model company values by respecting individuals, building trusting relationships, mentoring and developing others, acting with integrity, serving customers and members, and pursuing continuous improvement.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefit program, including tuition, books, and fees for eligible programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed