Store Team Lead - Davie

Wild Fork Foods•Davie, FL

About The Position

The Store Team Lead brings the Store Manager’s vision to life on the sales floor. During assigned shifts, the Team Lead leads the team, maintains a welcoming and customer-ready environment, and delivers Wild Fork’s “personal chef and friendly butcher” service philosophy. This hands-on leadership role focuses on execution, customer experience, and team development while upholding the company’s values of Determination, Simplicity, Availability, Humility, Sincerity, Discipline, and Ownership. The Team Lead oversees shift operations, customer service, sales-floor execution, associate coaching and training, inventory routines, merchandising, and compliance. The role includes opening and closing routines as directed by the Store Manager, food-safety and sanitation procedures, and responding to customer and operational needs throughout the shift. This is a full-time position with a starting wage of $23.00 per hour and monthly bonus potential.

Requirements

1–3 years of experience in retail, grocery, restaurant, or specialty food.
Strong customer service, communication, and problem-solving skills.
Ability to coach, motivate, and model expected team behaviors.
Comfort working in a fast-paced, customer-focused environment.
Ability to lift up to 50 lbs.
Ability to stand and walk for 8–10 hours, including exposure to freezer conditions.
Flexible availability for mornings, evenings, weekends, and holidays.

Nice To Haves

Demonstrated leadership ability or prior key-holder experience.
Familiarity with POS systems, scheduling tools, or Microsoft 365.

Responsibilities

Lead the store during assigned shifts and maintain customer readiness, cleanliness, and appropriate team coverage.
Execute opening and closing routines as directed by the Store Manager.
Maintain temperature logs, food-safety standards, sanitation routines, and freezer management.
Ensure accurate cash handling and adherence to standard operating procedures; identify operational gaps and escalate them appropriately.
Adjust shift priorities, floor coverage, and team focus based on traffic, service demands, and sales opportunities.
Model and teach Wild Fork’s W.I.L.D. Steps of Service and provide customers with product expertise, cooking tips, and meal recommendations.
Support service recovery with empathy and speed, ensuring customers feel welcomed and valued.
Motivate the team to engage customers, build baskets, drive conversion, and support daily sales targets.
Direct floor zoning, adjust coverage in real time, and maintain visibility during peak traffic.
Maintain an easy-to-shop store through timely recovery and replenishment; coach product knowledge and selling behaviors in the moment.
Train new team members on product knowledge, service standards, and standard operating procedures; support onboarding and completion of required learning modules.
Provide associates with real-time coaching and feedback, and communicate performance opportunities and support needs to the Store Manager.
Foster a positive, inclusive environment where team members feel supported and engaged.
Receive and stock products, recover merchandise, and perform FIFO rotation accurately and promptly.
Maintain clean, organized, visually compelling shelves and freezers; report out-of-stocks, shrink concerns, and product-quality issues promptly.
Support accurate, timely planogram changes and promotional execution.
Perform daily temperature logs, food-safety checks, sanitation routines, and equipment inspections.
Support company policies and safety procedures and immediately escalate compliance risks or safety concerns to the Store Manager.