Store Team Lead - Pensacola

Wild Fork Foods•Pensacola, FL

About The Position

As a Store Team Lead, you bring the Store Manager’s vision to life on the sales floor and lead the team during assigned shifts. You help maintain a welcoming, customer-ready environment and deliver Wild Fork’s service philosophy of a personal chef and friendly butcher. You guide and coach Sales Associates, support onboarding and product knowledge training, execute operational routines, and uphold the company’s stated values: Determination, Simplicity, Availability, Humility, Sincerity, Discipline, and Ownership. This is a hands-on leadership role focused on execution, customer experience, and team development. The role is full-time, with a starting wage of $23.00 per hour plus monthly bonus potential. The position requires travel for 6–8 weeks of training at an existing Wild Fork store in Orlando, Tampa, or Miami. Flexible availability is required, including mornings, evenings, weekends, and holidays.

Requirements

1–3 years of experience in retail, grocery, restaurant, or specialty food.
Ability to travel and train for 6–8 weeks at an existing Wild Fork store in the Orlando, Tampa, or Miami areas.
Strong customer service, communication, and problem-solving skills.
Ability to coach, motivate, and model the behaviors expected of the team.
Comfort working in a fast-paced, customer-focused environment.
Ability to lift up to 50 lbs. and stand or walk for 8–10 hours, including exposure to freezer conditions.
Flexible availability, including mornings, evenings, weekends, and holidays.

Nice To Haves

Demonstrated leadership ability or prior key-holder experience.
Familiarity with POS systems, scheduling tools, or Microsoft 365.

Responsibilities

Lead the store during assigned shifts, maintaining customer readiness, cleanliness, and appropriate coverage.
Execute opening and closing routines as directed by the Store Manager.
Maintain accurate temperature logs, food safety standards, sanitation routines, and freezer management.
Ensure accurate cash handling and adherence to standard operating procedures.
Identify operational gaps and escalate them appropriately.
Monitor business needs during shifts and adjust priorities, floor coverage, and team focus according to traffic, service demands, and sales opportunities.
Model and teach Wild Fork’s W.I.L.D. Steps of Service.
Provide a welcoming, engaging customer experience with product expertise, cooking tips, and meal recommendations.
Support service recovery with empathy and speed.
Motivate the team to engage customers, build baskets, and drive conversion.
Direct floor zoning, adjust coverage in real time, and maintain visibility during peak traffic.
Reinforce sales expectations to support daily sales targets.
Maintain an easy-to-shop store through timely recovery and replenishment.
Coach associates in product knowledge and selling behaviors to build confidence and support conversion.
Train new team members on product knowledge, service standards, and standard operating procedures.
Support structured onboarding and ensure new hires complete required learning modules.
Provide real-time coaching and feedback, and communicate performance opportunities and support needs to the Store Manager.
Foster a positive, inclusive environment where team members feel supported and engaged.
Complete receiving, stocking, recovery, and FIFO rotation accurately and promptly.
Maintain clean, organized, visually compelling shelves and freezers.
Promptly report out-of-stocks, shrink concerns, and product quality issues.
Support accurate, timely planogram changes and promotional execution.
Perform daily temperature logs, food safety checks, sanitation routines, and equipment inspections.
Support compliance with company policies and safety procedures, and immediately escalate compliance risks or safety concerns to the Store Manager.