Store Team Lead - Pinecrest

Wild Fork Foods•Pinecrest, FL

2d•Onsite

About The Position

As a Store Team Lead, you bring the Store Manager’s vision to life on the sales floor. You lead the team during assigned shifts, creating a welcoming, customer-ready environment and delivering Wild Fork’s service philosophy of a personal chef and friendly butcher. You guide and coach Sales Associates, support onboarding and product knowledge training, execute operational routines, and uphold the company’s values of Determination, Simplicity, Availability, Humility, Sincerity, Discipline, and Ownership. This is a hands-on leadership role focused on execution, customer experience, and team development. The role is full-time, based at the Pinecrest store, and starts at $23.00 per hour with monthly bonus potential.

Requirements

1–3 years of experience in retail, grocery, restaurant, or specialty food.
Strong customer service, communication, and problem-solving skills.
Ability to coach, motivate, and model expected team behaviors.
Comfort working in a fast-paced, customer-focused environment.
Ability to lift up to 50 pounds and stand or walk for 8–10 hours, including exposure to freezer environments.
Flexible availability for mornings, evenings, weekends, and holidays.

Nice To Haves

Demonstrated leadership ability or prior key-holder experience.
Familiarity with POS systems, scheduling tools, or Microsoft 365.

Responsibilities

Lead the store during assigned shifts, ensuring customer readiness, cleanliness, and appropriate coverage.
Execute opening and closing routines as directed by the Store Manager.
Maintain temperature logs, food safety standards, sanitation routines, and freezer management.
Ensure accurate cash handling and adherence to standard operating procedures; identify operational gaps and escalate them appropriately.
Monitor business needs and adjust priorities, floor coverage, and team focus according to traffic, service demands, and sales opportunities.
Model and teach Wild Fork’s W.I.L.D. Steps of Service and deliver a welcoming customer experience through product expertise, cooking tips, and meal recommendations.
Support service recovery with empathy and speed.
Motivate the team to engage customers, build baskets, drive conversion, and support daily sales targets.
Direct floor zoning, adjust coverage in real time, and maintain visibility during peak traffic.
Maintain an easy-to-shop store through timely recovery and replenishment; reinforce product knowledge and selling behaviors through in-the-moment coaching.
Train new team members on product knowledge, service standards, and standard operating procedures; support onboarding and completion of required learning modules.
Provide real-time coaching and feedback, and communicate performance opportunities and support needs to the Store Manager.
Foster a positive, inclusive environment where team members feel supported and engaged.
Receive and stock products, recover merchandise, and complete FIFO rotation accurately and promptly.
Maintain clean, organized, visually compelling shelves and freezers; report out-of-stocks, shrink concerns, and product quality issues.
Support timely, accurate planogram changes and promotional execution.
Complete daily temperature logs, food safety checks, sanitation routines, and equipment inspections; support company policies and safety procedures and immediately escalate compliance risks or safety concerns to the Store Manager.

Benefits

Medical, dental, and vision insurance.
Health Reimbursement Account and Flexible Spending Accounts.
Behavioral Health Matters Program and Live Health Online virtual care.
Monthly bonus plan.
401(k) with company match.
Vacation, sick, and birthday paid time off.
Culinary training, a monthly product giveaway, and a monthly allowance to shop in store.
Mentorship Program.
Better Futures Program offering free community college.
Optional financial resources, discounts on cars, cell phones, services, and more, and an employee referral bonus program.