Store Team Lead - Pinecrest

Wild Fork Foods•Pinecrest, FL

About The Position

The Store Team Lead brings the Store Manager’s vision to life on the sales floor by leading the team during assigned shifts. The role ensures a welcoming, customer-ready environment and delivers Wild Fork’s service philosophy of a personal chef and friendly butcher. The Team Lead guides and coaches Sales Associates, supports onboarding and product knowledge training, executes operational routines, and upholds company values: Determination, Simplicity, Availability, Humility, Sincerity, Discipline, and Ownership. This is a hands-on leadership role focused on execution, customer experience, and team development. The position is full-time, based at the Pinecrest store, with a starting wage of $23.00 per hour and monthly bonus potential.

Requirements

1–3 years of experience in retail, grocery, restaurant, or specialty food.
Strong customer service, communication, and problem-solving skills.
Ability to coach, motivate, and model expected team behaviors.
Comfort working in a fast-paced, customer-focused environment.
Ability to lift up to 50 lbs. and stand or walk for 8–10 hours, including freezer exposure.
Flexible availability for mornings, evenings, weekends, and holidays.

Nice To Haves

Demonstrated leadership ability or prior key-holder experience.
Familiarity with POS systems, scheduling tools, or Microsoft 365.

Responsibilities

Lead the store during assigned shifts, ensuring customer readiness, cleanliness, and proper coverage.
Execute opening and closing routines as directed by the Store Manager.
Maintain temperature logs, food safety standards, sanitation routines, and freezer management.
Ensure accurate cash handling and adherence to standard operating procedures; identify operational gaps and escalate them appropriately.
Monitor business needs and adjust priorities, floor coverage, and team focus based on traffic, service demands, and sales opportunities.
Model and teach Wild Fork’s W.I.L.D. Steps of Service, providing product expertise, cooking tips, and meal recommendations.
Support service recovery with empathy and speed, ensuring customers feel welcomed and valued.
Motivate the team to engage customers, build baskets, drive conversion, and support daily sales targets.
Direct floor zoning, adjust coverage during shifts, and maintain store recovery and replenishment.
Coach associates in product knowledge and selling behaviors to build confidence and support conversion.
Deliver on-the-job training for new team members on products, service standards, and procedures; support onboarding and completion of required learning modules.
Provide real-time coaching and feedback, and communicate performance opportunities and support needs to the Store Manager.
Foster a positive, inclusive environment where team members feel supported and engaged.
Receive and stock products, complete recovery and FIFO rotation, and maintain organized, visually compelling shelves and freezers.
Report out-of-stocks, shrink concerns, and product quality issues promptly; support planogram changes and promotional execution.
Complete food safety checks and equipment inspections, support company safety and policy compliance, and escalate compliance risks or safety concerns to the Store Manager.

Benefits

Medical, dental, and vision insurance.
Health Reimbursement Account and Flexible Spending Accounts.
Behavioral Health Matters Program and Live Health Online virtual care.
Monthly bonus plan.
401(k) with company match.
Vacation, sick, and birthday paid time off.
Culinary training, monthly product giveaway, and monthly allowance to shop in store.
Mentorship Program and Better Futures Program (free community college).
Optional financial resources and discounts on cars, cell phones, services, and more.
Employee referral bonus program.