Store Team Lead - Pinecrest

Wild Fork Foods•Pinecrest, FL

About The Position

The Store Team Lead brings the Store Manager’s vision to life on the sales floor, leading the team during assigned shifts and maintaining a welcoming, customer-ready environment. The role delivers Wild Fork’s “personal chef and friendly butcher” service philosophy through customer engagement, product expertise, cooking tips, and meal recommendations. This hands-on leader coaches and supports Sales Associates, assists with onboarding and product knowledge training, executes operational routines, and upholds company values. The role focuses on operational execution, customer experience, sales-floor support, and team development.

Requirements

1–3 years of experience in retail, grocery, restaurant, or specialty food.
Strong customer service, communication, and problem-solving skills.
Ability to coach, motivate, and model expected team behaviors.
Ability to work in a fast-paced, customer-focused environment.
Ability to lift up to 50 lbs. and stand or walk for 8–10 hours, including exposure to freezer conditions.
Flexible availability for mornings, evenings, weekends, and holidays.

Nice To Haves

Demonstrated leadership ability or prior key-holder experience.
Familiarity with POS systems, scheduling tools, or Microsoft 365.

Responsibilities

Lead the store during assigned shifts, ensuring customer readiness, cleanliness, and appropriate coverage.
Execute opening and closing routines as directed by the Store Manager.
Maintain temperature logs, food safety standards, sanitation routines, and freezer management.
Ensure accurate cash handling and adherence to standard operating procedures.
Identify operational gaps and escalate them appropriately.
Monitor business needs and adjust priorities, floor coverage, and team focus based on traffic, service demands, and sales opportunities.
Model and teach Wild Fork’s W.I.L.D. Steps of Service and deliver a warm, engaging customer experience with product expertise, cooking tips, and meal recommendations.
Support service recovery with empathy and speed, helping customers feel welcomed and valued.
Motivate the team to engage customers, build baskets, and drive conversion; direct floor zoning and adjust coverage during peak traffic.
Reinforce sales expectations and support achievement of daily sales targets.
Maintain an easy-to-shop store through timely recovery and replenishment, and coach product knowledge and selling behaviors.
Deliver on-the-job training for new team members on product knowledge, service standards, and SOPs; support onboarding and completion of required learning modules.
Provide associates with real-time coaching and feedback, and communicate performance opportunities and support needs to the Store Manager.
Foster a positive, inclusive environment where team members feel supported and engaged.
Complete receiving, stocking, recovery, and FIFO rotation accurately and promptly.
Maintain clean, organized, visually compelling shelves and freezers; promptly report out-of-stocks, shrink concerns, and product quality issues.
Support accurate and timely planogram changes and promotional execution.
Perform daily temperature logs, food safety checks, sanitation routines, and equipment inspections; support company policy and safety procedure compliance.
Immediately escalate compliance risks and safety concerns to the Store Manager.

Benefits

Medical, dental, and vision insurance.
Health Reimbursement Account, Flexible Spending Accounts, Behavioral Health Matters Program, and Live Health Online virtual care.
Monthly bonus plan.
401(k) with company match.
PTO including vacation, sick, and birthday PTO.
Culinary training, monthly product giveaway, and monthly allowance to shop in store.
Mentorship Program and Better Futures Program (free community college).
Optional financial resources, discounts, and employee referral bonus program.

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