TEAM LEAD

Lalaland Support Center LLC • Dallas, TX

5d

About The Position

La La Land Kind Cafe is a coffee shop movement dedicated to spreading kindness, positivity, and inclusivity. The Team Lead helps create a welcoming space and deliver exceptional service by overseeing daily operations and workflow during assigned shifts. The role involves supervising and supporting team members, maintaining customer-service and workplace standards, and ensuring compliance with company policies and safety requirements. It requires physical stamina and flexibility to work various shifts, including weekends and holidays.

Requirements

• Previous experience in a supervisory role.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks effectively.
• A positive attitude and commitment to delivering excellent customer service.
• Knowledge of sanitation regulations.
• Flexibility to work various shifts, holidays, and weekends.
• Food handler certification.
• Ability to stand for extended periods, up to 8 hours.
• Frequent bending, stooping, and reaching to perform tasks such as cleaning and organizing.
• Ability to walk throughout the store or facility to oversee operations and assist team members.
• Ability to lift and carry items up to 25 pounds, such as supplies and inventory.
• Manual dexterity to operate equipment such as cash registers and computers.

Responsibilities

• Supervise and coordinate team members to ensure efficient operations during shifts.
• Monitor employee performance and provide coaching or feedback to improve productivity.
• Address customer inquiries and resolve complaints promptly and professionally.
• Ensure compliance with company policies, procedures, and safety standards.
• Assist with inventory management, including receiving and stocking supplies.
• Maintain a clean and organized work environment.
• Complete administrative tasks accurately.
• Train new employees and provide ongoing support to existing team members.
• Collaborate with management to achieve company goals and improve operations.
• Assist in scheduling and workforce planning to ensure adequate coverage.
• Support marketing and promotional activities as needed.
• Participate in team meetings and contribute to process improvement initiatives.
• Act as a liaison between team members and upper management to communicate concerns or suggestions.

Benefits

• Medical, dental, and vision benefits.
• Company discounts.
• Free drinks while on shift.
• Internal growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed