TEAM LEAD

Lalaland Support Center LLC • Charlotte, IA

5d

About The Position

La La Land Kind Cafe is a coffee shop and movement dedicated to spreading kindness, positivity, and inclusivity. Its mission is to make every guest feel valued and uplifted through warmth and genuine human connection, and to foster a welcoming community. The Team Lead oversees daily operations and workflow during assigned shifts, manages team members, maintains high customer-service standards, and ensures compliance with company policies. The role requires physical stamina, including standing, bending, and walking for extended periods, and takes place in a dynamic, fast-paced environment involving collaboration to meet customer demands. Scheduling flexibility, including weekends and holidays, may be required.

Requirements

• Previous experience in a supervisory role.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks effectively.
• A positive attitude and a commitment to delivering excellent customer service.
• Knowledge of sanitation regulations.
• Flexibility to work various shifts, holidays, and weekends.
• Food handler certification.

Responsibilities

• Supervise and coordinate team members to ensure efficient operations during shifts.
• Monitor employee performance and provide coaching or feedback to improve productivity.
• Address customer inquiries and resolve complaints promptly and professionally.
• Ensure compliance with company policies, procedures, and safety standards.
• Assist with inventory management, including receiving and stocking supplies.
• Maintain a clean and organized work environment.
• Complete administrative tasks accurately.
• Train new employees and provide ongoing support to existing team members.
• Collaborate with management to achieve company goals and improve operations.
• Assist in scheduling and workforce planning to ensure adequate coverage.
• Support marketing and promotional activities as needed.
• Participate in team meetings and contribute to process improvement initiatives.
• Act as a liaison between team members and upper management to communicate concerns or suggestions.

Benefits

• Medical, dental, and vision coverage.
• Company discounts.
• Free drinks while on shift.
• Internal growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed