Team Lead Jobs

About The Position

Requirements

• Preferred: 1–2 years of previous experience in a similar role, with a strong focus on engaging customer relations.
• Proficiency in using hand and power tools.
• Ability to lift up to 50 pounds consistently and stand for extended periods, typically eight hours.
• Willingness to work various shifts starting as early as 8 a.m. and ending as late as 1 a.m.
• Successful completion of a criminal record check is a condition of employment.
• Ability to use personal protective equipment, handle and store cleaning chemicals properly, and follow established safety protocols.

Nice To Haves

• Experience overseeing a team of 10 or more is an asset.
• Proficiency in Microsoft Office and related software is an asset.

Responsibilities

• Answer phone calls and emails, accommodate customer needs, troubleshoot booking challenges, and help secure bookings.
• Assist customers at check-in, create and receive invoices, take payments, and perform check-in overrides.
• Resolve customer complaints and escalate issues to the Store Leader as needed.
• Communicate facility and room status to team members and customers to support a positive customer experience.
• Understand Activate programs and ensure they are applied in compliance with company standards.
• Train new employees and lead by example, focusing on customer success.
• Coach and foster relationships with potential customers, employees, and management.
• Oversee staff, delegate tasks, and support employees throughout scheduled shifts.
• Use solution-focused processes to address customer questions, complaints, and issues while demonstrating Activate values.
• Assess maintenance requirements related to inventory management and componentry.
• Maintain game rooms by delegating cleaning, painting, and required maintenance.
• Receive, track, and maintain inventory for maintenance supplies, merchandise, and vending products, and communicate needs to the Store Leader.
• Identify maintenance needs, coordinate with the Store Leader on service appointments when necessary, and maintain accurate activity notes.

Benefits

• Competitive wage with incremental pay increases
• 401(k)
• Medical benefits
• Dental insurance
• Vision insurance
• Basic life insurance
• Employee assistance program (EAP)
• Paid time off
• Ongoing learning and training focused on technology and innovation
• Free gameplay
• Employee discounts
• Fun and dynamic work environment
• Casual and comfortable dress code
• On-site parking