Sales Team Lead (PT) - Columbia

Palmetto Moon•Columbia, SC

6d•Onsite

About The Position

A Sales Team Lead supports the Store Sales Manager in driving sales, executing operational functions, and ensuring excellent customer service. The role provides leadership, guidance, and operational support for day-to-day store operations. Regardless of the assigned department, the Sales Team Lead supports shared responsibilities focused on sales results and may perform or change department responsibilities based on business needs or personal development. The position includes helping achieve sales goals, leading scheduled Manager on Duty shifts, engaging and coaching team members, addressing customer concerns, maintaining product knowledge and visual merchandising standards, and supporting store safety, compliance, and opening and closing procedures.

Requirements

Previous experience in a retail or sales environment.
Demonstrated leadership and delegation skills and the ability to hold team members accountable.
Confidence, proactivity, and willingness to take on workplace challenges.
Ability to multitask and change priorities as necessary.
Strong verbal communication skills and ability to convey important information clearly and effectively.
Quick decision-making and problem-solving abilities, particularly in customer service situations.
Ability to read key reporting and learn the company POS system with standard training.
Ability to bend, twist, stoop, and stand for extended periods.
Ability to lift or carry materials up to 50 lbs., with or without reasonable accommodations.

Responsibilities

Assist the Store Sales Manager in achieving sales goals and objectives through effective leadership.
Work scheduled Manager on Duty shifts to monitor and motivate the team.
Participate in and encourage sales-driving activities, including customer engagement, sales contests, and product-knowledge learning.
Provide exceptional customer service by engaging customers, using product knowledge, answering questions, and resolving issues.
Train and coach team members to deliver the expected level of customer service and support sales performance.
Handle customer complaints professionally and strive to resolve them promptly and satisfactorily.
Help hold the team accountable for performance expectations, particularly during Manager on Duty shifts.
Motivate and inspire the team to meet sales targets, provide excellent customer service, and advance company initiatives.
Adjust team priorities to meet goals and company or store initiatives.
Provide on-the-spot coaching to correct actions or offer training.
Communicate employee concerns to appropriate leadership in a timely manner.
Stay current on key sales drivers and product information, and use available resources to train and lead the team.
Train team members on merchandise features and selling techniques.
Ensure merchandise displays comply with visual merchandising standards and company guidelines.
Execute shared responsibilities alongside assigned department responsibilities and adapt department assignments as business needs or development opportunities dictate.
Follow company policies and appropriately address behavior within the scope of the role.
Promote workplace safety, including safe working practices, knowledge of emergency procedures, timely response to and reporting of customer or employee accidents, and compliance with policies regarding business scams.
Perform opening and closing procedures, including accurate safe and register counts, verifying nightly deposits, securing the building outside working hours, preparing team tasks and communications, zoning, and nightly store recovery.
Drive compliance with local, state, and federal laws, including minor-work rules, OSHA safety standards, and timekeeping requirements.