Sales Team Lead (PT) - Gulfport

Palmetto Moon•Gulfport, MS

7d•Onsite

About The Position

A Sales Team Lead supports the Store Sales Manager in driving sales, executing operational functions, and ensuring excellent customer service. The role provides day-to-day leadership, guidance, and operational support to the team, including shared responsibilities and any assigned department responsibilities. The position is part-time and is located in Gulfport, Mississippi.

Requirements

Previous experience in a retail or sales environment.
Demonstrated leadership and delegation skills, including the ability to hold team members accountable.
Confidence, proactivity, and willingness to take on workplace challenges.
Ability to multitask and change priorities as necessary.
Strong verbal communication and ability to convey important information clearly and effectively.
Quick decision-making and problem-solving abilities, particularly in customer service.
Ability to read key reporting and learn the company POS system with standard training.
Ability to bend, twist, stoop, and stand for extended periods.
Ability to lift or carry materials up to 50 lbs., with or without reasonable accommodations.

Responsibilities

Assist the Store Sales Manager in achieving sales goals and objectives through effective leadership.
Perform scheduled Manager on Duty (MOD) shifts to monitor and motivate the team.
Participate in and encourage sales-driving activities, including customer engagement, sales contests, and product-knowledge learning.
Provide exceptional customer service by engaging customers, maintaining product knowledge, answering inquiries, and resolving issues.
Train and coach the team to provide expected customer service and support sales performance.
Handle customer complaints professionally and work to resolve them promptly and satisfactorily.
Help hold the team accountable for performance expectations, particularly during MOD shifts.
Motivate the team to achieve sales targets, provide excellent service, and support company initiatives.
Adjust team priorities to meet goals and company or store initiatives.
Provide on-the-spot coaching to correct actions or deliver training.
Communicate employee concerns to appropriate leadership in a timely manner.
Stay updated on key sales drivers and product information, and use available resources to train and lead the team.
Train team members on merchandise features and selling techniques.
Ensure merchandise displays meet visual merchandising standards and company guidelines.
Execute shared responsibilities alongside assigned department responsibilities, and adapt department assignments as business needs or personal development require.
Uphold company policies and address behavior appropriately for the role.
Promote workplace safety, including safe practices, knowledge of emergency procedures, prompt response to and reporting of accidents, and compliance with company policies regarding business scams.
Perform opening and closing procedures, including accurate safe and register counts, verifying nightly deposits, securing the building outside working hours, preparing team tasks and communication, zoning, and nightly store recovery.
Support compliance with local, state, and federal laws and standards, including minor compliance, OSHA safety standards, and timekeeping requirements.