Sales Team Lead (PT) - Bluegrass

Palmetto Moon•Veechdale, KY

1d•Onsite

About The Position

A Sales Team Lead supports the Store Sales Manager in driving sales, executing operational functions, and ensuring excellent customer service. The role provides leadership, guidance, and operational support for day-to-day store operations. In addition to assigned department responsibilities, Sales Team Leads support shared responsibilities focused on driving sales results. The position includes helping achieve sales goals, serving scheduled Manager on Duty shifts, engaging and coaching the team, resolving customer concerns, maintaining product knowledge, and ensuring merchandise meets visual merchandising standards. The Sales Team Lead also supports workplace safety, compliance, opening and closing procedures, register and safe counts, deposits, store security, task preparation, team communication, zoning, and nightly recovery.

Requirements

Previous experience in a retail or sales environment.
Demonstrated leadership and delegation skills, including the ability to hold team members accountable.
Confidence, proactivity, and willingness to take on workplace challenges.
Ability to multitask and change priorities as necessary.
Strong verbal communication skills and ability to convey important information clearly and effectively.
Quick decision-making and problem-solving abilities, particularly regarding customer service.
Ability to read key reporting and learn the company POS system with standard training.
Ability to bend, twist, stoop, and stand for extended periods.
Ability to lift or carry materials weighing up to 50 lbs., with or without reasonable accommodations.

Responsibilities

Assist the Store Sales Manager in achieving sales goals and objectives through effective leadership.
Perform scheduled Manager on Duty shifts to monitor and motivate the team.
Participate in sales-driving activities, including customer engagement, sales contests, and product-knowledge learning, and encourage team participation.
Provide exceptional customer service by engaging customers, using product knowledge, answering inquiries, and resolving issues.
Train and coach team members to provide expected customer service and improve sales performance.
Handle customer complaints professionally and work to resolve them promptly and satisfactorily.
Help hold the team accountable for performance expectations, particularly during Manager on Duty shifts.
Motivate and inspire the team to achieve sales targets, deliver excellent customer service, and support company initiatives.
Adjust team priorities to meet goals and company or store initiatives.
Provide on-the-spot coaching to correct actions or offer training.
Communicate employee concerns to the appropriate leadership in a timely manner.
Stay informed about key sales drivers and product resources, and use those resources to train and lead the team.
Train team members on merchandise features and selling techniques.
Ensure merchandise is displayed according to visual merchandising standards and company guidelines.
Execute shared responsibilities alongside assigned department responsibilities and adapt department assignments as business needs or development require.
Hold self and team accountable to company policies and address behavior appropriately for the role.
Promote workplace safety, including safe work practices, emergency-procedure knowledge, prompt accident response and reporting, and compliance with company policies regarding business scams.
Perform opening and closing procedures, including accurate safe and register counts, confirming nightly deposits, securing the building outside working hours, preparing team tasks, communication and zoning, and ensuring nightly store recovery.
Drive compliance with applicable local, state, and federal laws and requirements, including minor compliance, OSHA safety standards, and timekeeping requirements.