Sales Team Lead (PT) - Columbus

Palmetto Moon•Columbus, GA

2d•Onsite

About The Position

The Sales Team Lead supports the Store Sales Manager in driving sales, executing operational functions, and ensuring excellent customer service. The role provides day-to-day leadership, guidance, and operational support to the team. All Sales Team Leads support shared responsibilities focused on daily job functions and sales results, in addition to any assigned department responsibilities. The Sales Team Lead helps achieve sales goals, serves as Manager on Duty when scheduled, engages customers, coaches team members, and supports product knowledge and visual merchandising. The role also contributes to store operations, including opening and closing procedures, register and safe counts, nightly deposits, building security, team task preparation, communication, zoning, and nightly recovery. The position supports workplace safety and compliance with applicable laws and company policies.

Requirements

Previous experience in a retail or sales environment.
Demonstrated leadership and delegation skills, with the ability to hold team members accountable.
Confidence, proactivity, and willingness to take on workplace challenges.
Ability to multitask and change priorities as necessary.
Strong verbal communication and ability to convey important information clearly and effectively.
Quick decision-making and problem-solving abilities, particularly in customer service situations.
Ability to read key reporting and learn the company POS system with standard training.
Ability to bend, twist, stoop, and stand for extended periods.
Ability to lift or carry materials up to 50 pounds, with or without reasonable accommodations.

Responsibilities

Assist the Store Sales Manager in achieving sales goals and objectives through effective leadership.
Perform scheduled Manager on Duty shifts to monitor and motivate the team.
Encourage participation in sales-driving activities, including customer engagement, sales contests, and product-knowledge learning.
Provide exceptional customer service by engaging customers, applying product knowledge, answering inquiries, and resolving issues.
Train and coach team members to deliver the expected level of customer service and support sales performance.
Handle customer complaints professionally and work to resolve them promptly and satisfactorily.
Help hold the team accountable for performance expectations, particularly during Manager on Duty shifts.
Motivate the team to achieve sales targets, deliver excellent customer service, and support company initiatives.
Adjust team priorities to meet goals and company or store initiatives.
Provide on-the-spot coaching to correct actions or offer training.
Communicate employee concerns to appropriate leadership in a timely manner.
Stay updated on key sales drivers and product resources, and use those resources to train and lead the team.
Train team members on merchandise features and selling techniques.
Ensure merchandise is displayed according to visual merchandising standards and company guidelines.
Execute shared responsibilities alongside assigned department responsibilities and remain flexible to perform or change departments based on business needs or personal development.
Hold self and team accountable to company policies and address behavior appropriately within the role.
Promote workplace safety, maintain knowledge of emergency procedures, promptly respond to and report customer or employee accidents, and follow company policies regarding business scams.
Perform opening and closing procedures, including accurate safe and register counts, verifying nightly deposits, securing the building outside working hours, preparing team tasks and communication, zoning, and nightly store recovery.
Drive compliance with local, state, and federal laws and requirements, including minor compliance, OSHA safety standards, and timekeeping requirements.