Sales Team Lead (PT) - Florence

Palmetto Moon•Florence, SC

10d•Onsite

About The Position

A Sales Team Lead supports the Store Sales Manager in driving sales, executing operational functions, and ensuring excellent customer service. The role provides leadership, guidance, and operational support for the team and is accountable for shared day-to-day responsibilities that drive sales results, alongside any assigned department responsibilities. The Sales Team Lead helps achieve sales goals, performs scheduled Manager on Duty shifts, supports customer engagement and product knowledge, coaches team members, and helps maintain merchandise presentation and store operations. The role also supports workplace safety, compliance, opening and closing procedures, accurate register and safe counts, nightly deposits, building security, task preparation, communication, zoning, and nightly store recovery.

Requirements

Previous experience in a retail or sales environment.
Demonstrated leadership and delegation skills, with the ability to hold team members accountable.
Confidence, proactivity, and willingness to take on workplace challenges.
Ability to multitask and change priorities as necessary.
Strong verbal communication skills and ability to convey important information clearly and effectively.
Quick decision-making and problem-solving abilities, particularly in customer service situations.
Ability to read key reports and learn the company POS system with standard training.
Ability to bend, twist, stoop, and stand for extended periods.
Ability to lift or carry materials up to 50 pounds, with or without reasonable accommodations.

Responsibilities

Assist the Store Sales Manager in achieving sales goals and objectives through effective leadership.
Perform scheduled Manager on Duty shifts to monitor and motivate the team.
Promote participation in sales-driving activities, including customer engagement, sales contests, and product learning.
Engage customers, use product knowledge to answer inquiries, and resolve issues.
Train and coach team members to deliver expected customer service and support sales performance.
Handle customer complaints professionally and work to resolve them promptly and satisfactorily.
Help hold the team accountable for performance expectations, especially during Manager on Duty shifts.
Motivate the team to achieve sales targets, provide excellent customer service, and support company initiatives.
Adjust team priorities to meet goals and company or store initiatives.
Provide on-the-spot coaching to correct actions or provide training.
Communicate employee concerns to appropriate leadership in a timely manner.
Stay current on key sales drivers and product information, and use product knowledge resources to train and lead the team.
Train team members on merchandise features and selling techniques.
Ensure merchandise displays follow visual merchandising standards and company guidelines.
Execute shared responsibilities alongside assigned department responsibilities, and adapt department assignments as business needs or personal development require.
Uphold company policies and address behavior appropriately for the role.
Promote workplace safety, maintain knowledge of emergency procedures, promptly respond to and report customer or employee accidents, and follow policies regarding business scams.
Perform opening and closing procedures, including accurate safe and register counts, correct nightly deposits, building security outside working hours, task preparation, team communication, zoning, and nightly store recovery.
Drive compliance with local, state, and federal laws, including minor compliance, OSHA safety standards, and timekeeping requirements.