Sales Team Lead (PT) - Augusta

Palmetto Moon•Augusta, GA

2d•Onsite

About The Position

A Sales Team Lead supports the Store Sales Manager in driving sales, executing operational functions, and ensuring excellent customer service. The role provides leadership, guidance, and operational support for day-to-day store operations. Sales Team Leads support shared responsibilities and may also be assigned to specific departments, with flexibility to change departments based on business needs or personal development. The position includes leading and motivating team members, coaching them on customer service and sales, supporting company initiatives, maintaining product knowledge and visual merchandising standards, and helping ensure safe, compliant, and effective store operations. The role also performs scheduled Manager on Duty shifts and opening and closing procedures.

Requirements

Previous experience in a retail or sales environment.
Demonstrated leadership and delegation skills, with the ability to hold team members accountable.
Confidence, proactivity, and willingness to take on workplace challenges.
Ability to multitask and change priorities as necessary.
Strong verbal communication skills and ability to convey important information clearly and effectively.
Quick decision-making and problem-solving abilities, particularly in customer service situations.
Ability to read key reporting and learn the company POS system with standard training.
Ability to bend, twist, stoop, and stand for extended periods.
Ability to lift or carry materials up to 50 lbs., with or without reasonable accommodations.

Responsibilities

Assist the Store Sales Manager in achieving sales goals and objectives through effective leadership.
Perform scheduled Manager on Duty shifts to monitor and motivate the team.
Participate in and encourage sales-driving activities, including customer engagement, sales contests, and product-knowledge learning.
Provide exceptional customer service by engaging customers, using product knowledge, answering inquiries, and resolving issues.
Train and coach team members to provide expected customer service and support sales performance.
Handle customer complaints professionally and strive to resolve them promptly and satisfactorily.
Help hold the team accountable for performance expectations, especially during Manager on Duty shifts.
Motivate and inspire team members to achieve sales targets, deliver excellent customer service, and support company initiatives.
Adjust team priorities to meet goals and company or store initiatives.
Provide on-the-spot coaching to correct actions or offer training.
Communicate employee concerns to appropriate leadership in a timely manner.
Keep current on key sales drivers and product information, and use available resources to build product knowledge and train the team.
Train team members on merchandise features and selling techniques.
Ensure merchandise is displayed according to visual merchandising standards and company guidelines.
Execute shared responsibilities alongside assigned department responsibilities and flex between departments as business needs dictate.
Hold self and team accountable to company policies and appropriately address behavior within the scope of the role.
Promote workplace safety, including safe practices, knowledge of emergency procedures, prompt response to and reporting of accidents, and adherence to policies regarding business scams.
Perform opening and closing procedures, including accurate safe and register counts, ensuring nightly deposits are correct, securing the building outside working hours, preparing team tasks and communications, zoning as needed, and ensuring the store is recovered nightly.
Drive compliance with local, state, and federal requirements, including minor compliance, OSHA safety standards, and timekeeping requirements.