Licensed Team Lead

EssilorLuxottica Group•Morrow, GA

About The Position

The Licensed Team Lead delivers exceptional customer service and ensures customers and patients are delighted. The role supports store success by managing key optical and, where applicable, lab processes and systems. In retail, the Lead helps customers choose products, provides recommendations and product knowledge, supports sales associates, and serves as a responsible alternate store key holder. With a current, valid state Opticianry license, the Lead advises on lens choices based on patients’ vision needs and prescriptions, adjusts or repairs eyewear, presents and dispenses eyewear, and takes accurate digital measurements. In the lab, where applicable, the Lead custom-fits glasses, places prescriptions in lenses, supports associates’ knowledge and certification in lens and lab processes, ensures finished eyewear meets optical standards and customer requirements, promotes safe work practices, and handles basic operation, cleaning, and maintenance of lab tools and systems.

Requirements

High school diploma or GED.
Current and valid state Opticianry license.
Strong optical and retail experience.
Knowledge of current optical theory and merchandise.
Strong communication and listening skills.
Strong interpersonal skills.
Strong basic math skills.
Sales skills.
Problem-solving ability.
Familiarity with cash registers, computers, and calculators.
Leadership and training experience.
Edging and mounting experience.
Basic optics knowledge and optical measurement experience.

Nice To Haves

State licensure, if applicable, and/or ABO Certification in non-licensed states.
LensCrafters Final Eyewear Inspector Certification.
LensCrafters Quality, Fitting & Adjusting Program.
Experience with optical machinery and instruments.
Customer service experience.
AccuFit Digital Measurement System certification.
Knowledge of current store merchandise and lens options.

Responsibilities

Ensure the LensCrafters team provides unsurpassed customer service.
Execute work accurately, proactively, and with a solution-driven approach, applying product knowledge.
Assist customers with selections and recommendations, and assist sales associates.
Serve as a responsible alternate store key holder.
Use a current, valid state Opticianry license to advise on lens choices based on patients’ vision needs and prescriptions, adjust or repair eyewear, present and dispense eyewear, and perform accurate digital measurements.
When working in the lab, custom-fit glasses and precisely place prescriptions in lenses.
Work with associates to strengthen their knowledge, skills, and certification in foundational product and store processes related to lens and lab technology.
Ensure finished eyewear meets optical standards and customer requirements.
Create a safe working environment and demonstrate safe work practices.
Perform basic operation, cleaning, and ongoing maintenance of lab tools and systems.