Branch Team Lead (Full Time) Dulles, VA

Grainger Businesses•DULLES, VA

26d•$29 - $36•Onsite

About The Position

The Branch Team Lead helps lead daily branch operations to ensure customer service and operational excellence, and supports company projects and results with branch teams. The role promotes an environment where team members are empowered and engaged in the company's success, and works with the branch leadership team. The position reports to an Operations Manager or Branch Manager. It is based in Dulles, Virginia.

Requirements

High school diploma or bachelor's degree.
At least 3 years of customer service and sales experience.
At least 2 years of management experience in a customer service environment.
Ability to communicate the branch's vision to all employees.
Ability to train people on processes, procedures, compliance, and product knowledge.
Competence using computers and software applications, including SAP.
Ability to operate powered industrial equipment.

Responsibilities

Provide customer service and direction regarding the daily activities of a team at the branch location.
Clarify direction for team members by communicating projects, priorities, and company strategy, and provide continued feedback.
Help improve achievement of operational metrics in customer satisfaction, sales, safety, and operational improvements.
Provide a creative customer experience and ensure customer retention and satisfaction.
Provide frequent, direct, and candid feedback to strengthen or enhance skills needed to run branch operations.
Monitor counter transactions and provide appropriate guidance to team members.
Facilitate team member onboarding and ongoing training.
Build work schedules to ensure productivity and appropriate staffing levels.
Assess processes for improvement opportunities using Continuous Improvement methodology, and suggest and implement changes to enhance defined processes and improve sales and service.
Foster collaboration among internal partners, including Sales, Branch Network, Customer Service Centers, and Onsite Services teams.
May take and respond to emergency customer calls after hours.

Benefits

Medical, dental, vision, and life insurance coverage starting on the first day of employment.
Six free sessions each year with a licensed therapist.
18 paid time off (PTO) days annually for full-time employees, prorated based on employment start date.
Six company holidays per year.
A 6% company contribution to a 401(k) Retirement Savings Plan each pay period, with no employee contribution required.
Employee discounts.
Tuition reimbursement.
Student loan refinancing.
Free access to financial counseling, education, and tools.
Maternity support programs and nursing benefits.
Up to 14 weeks of paid leave for birth parents and up to 4 weeks of paid leave for non-birth parents.