Branch Manager - Full Time - Berkmar Branch, Charlottesville, VA

University of Virginia Community Credit Union•Charlottesville, VA

2d•$59,000 - $80,000•Onsite

About The Position

The Branch Manager is responsible for and assists in directing the branch’s daily activities. The role coaches staff to use sales and service skills to build strong financial relationships with members and develops staff to meet and exceed sales and service goals while exemplifying the credit union’s mission and vision. The Branch Manager is also responsible for risk management through adherence to established policies and procedures. The position is tiered as Branch Manager I and Branch Manager II, with placement based on experience in the role and compensation commensurate with experience. The Branch Manager manages branch subordinates and provides direction, coordination, coaching, training, and performance evaluation. The role also represents the Credit Union at community networking events and participates as an active member of management.

Requirements

At least 3 years of branch management or equivalent experience.
Approachable and friendly.
Able to thrive in a fast-paced environment.
Technically savvy.
Sales oriented.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Foster and maintain a highly motivated, well-trained staff and effective employee relations; support hiring efforts for qualified applicants.
Lead sales and service meetings and related activities for consumer and business products, and create and maintain a cross-selling environment.
Ensure branch compliance with Credit Union policies and procedures, internal controls, and applicable federal and state laws and regulations.
Manage branch operational processes, including audits.
Evaluate branch staff performance to ensure quality work and member service.
Schedule and cross-train staff to support succession and efficient branch operations.
Conduct loan interviews and originate, process, disburse, and close consumer loans.
Originate home equity loans and register as a home equity loan officer.
Monitor branch activity, including transactions, volume, teller errors, loan volume, product sales, and new accounts.
Represent the Credit Union at community networking events and conduct outside sales as required to bring in new primary relationships and maintain and expand personal and business banking relationships.
Manage branch security and safety; monitor related policies and procedures and ensure ongoing staff training on security and robbery procedures.
Assist staff or members with complex account problems.
Recommend operational efficiencies, cost savings, policy and procedure changes, sales and service improvements, and product enhancements as an active member of management.
Direct, coordinate, coach, train, and evaluate branch subordinates.
Carry out supervisory responsibilities in accordance with organizational policies and applicable laws, including training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.