Branch Manager - Full Time - Arlington Blvd, Charlottesville, VA
About The Position
The Branch Manager directs and assists with the daily activities of a credit union branch. The role coaches and develops staff to build strong member relationships and meet sales and service goals while reflecting the credit union’s mission and values. It also manages branch operations and risk in accordance with internal policies and applicable laws and regulations. The position is tiered as Branch Manager I or Branch Manager II, with placement and compensation based on experience. The Branch Manager leads branch staff, oversees sales, service, lending, operational processes, security, and community outreach, and participates in management decisions concerning operational efficiency and product and service improvements.
Requirements
- At least 3 years of branch management or equivalent experience.
- Approachable and friendly.
- Able to thrive in a fast-paced environment.
- Technically savvy.
- Sales oriented.
Nice To Haves
- Bachelor’s degree preferred.
Responsibilities
- Foster and maintain a motivated, well-trained staff and effective employee relations; support hiring efforts for qualified applicants.
- Lead sales and service meetings and related activities for consumer and business products, and cultivate a cross-selling environment.
- Ensure branch compliance with board-established policies and procedures, internal controls, and applicable federal and state laws and regulations.
- Manage branch-level operational processes, including audits.
- Evaluate branch staff performance to ensure quality work and member service.
- Schedule and cross-train staff to support succession and efficient branch operations.
- Conduct loan interviews and originate, process, disburse, and close consumer loans; originate home equity loans and register as a home equity loan officer.
- Monitor branch activity, including transactions, volume, teller errors, loan volume, product sales, and new accounts.
- Represent the credit union at community networking events and conduct outside sales as required to attract new primary relationships and maintain and expand personal and business banking relationships.
- Manage branch security and safety, review related policies and procedures, and ensure staff receive ongoing training on security and robbery procedures.
- Assist staff and members with complex account problems.
- Participate in management by recommending operational efficiencies, cost savings, policy and procedure changes, and sales, service, and product enhancements.
- Manage branch subordinates and provide direction, coordination, coaching, training, and evaluation.
- Carry out supervisory responsibilities, including planning and assigning work, directing and appraising performance, rewarding and disciplining employees, and addressing complaints and resolving problems.
- Assist with training employees in sales, service, operational policies and procedures, and financial literacy.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Up to a 7% employer 401(k) contribution after the first year of employment
- Life insurance
- Long-term disability
- Health and wellness spending account
- Tuition reimbursement
- Employee loan discounts
- Paid time off, accruing from 16 days annually for full-time employees
- 13 company-paid holidays
- Family Forming Leave
- Volunteer Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
