Branch Manager - Full Time - Arlington Blvd, Charlottesville, VA
About The Position
The Branch Manager is responsible for and assists in directing the branch’s daily activities. The role coaches staff to use sales and service skills to build strong financial relationships with members, develops staff to meet and exceed sales and service goals, and exemplifies the credit union’s mission and vision. The Branch Manager also manages risk by ensuring adherence to established policies and procedures. Placement as Branch Manager I or Branch Manager II is based on experience in the role, and compensation is commensurate with experience. The position manages branch staff and operations, including hiring support, training, performance evaluation, scheduling, audits, compliance, security, and safety. It leads sales and service activities for consumer and business products, handles consumer and home equity lending, monitors branch performance, and represents the credit union at community networking events. The role also contributes recommendations to management on operational efficiency, cost savings, policies and procedures, sales and service, and product enhancements.
Requirements
- A minimum of 3 years of branch management or equivalent experience.
- Approachable and friendly.
- Ability to thrive in a fast-paced environment.
- Technically savvy.
- Sales oriented.
Nice To Haves
- Bachelor’s degree preferred.
Responsibilities
- Foster and maintain a motivated, well-trained staff and effective employee relations; support hiring efforts for qualified applicants.
- Lead sales and service meetings and activities for consumer and business products, and maintain a cross-selling environment within the branch.
- Ensure compliance with board-established branch policies and procedures, internal controls, and applicable federal and state laws and regulations.
- Manage branch operational processes, including audits.
- Evaluate branch staff performance and work quality and service to members.
- Schedule and cross-train staff to support succession planning and efficient branch operations.
- Conduct loan interviews and originate, process, disburse, and close consumer loans.
- Originate home equity loans and register as a home equity loan officer.
- Monitor branch activity, including transaction counts, volume, teller errors, loan volume, product sales, and new accounts.
- Represent the credit union at community networking events and conduct outside sales efforts as required to obtain new primary relationships and maintain and expand personal and business banking relationships.
- Manage branch security and safety, monitor related policies and procedures, and ensure ongoing staff training on security and robbery procedures.
- Assist staff and members with complex account problems.
- Recommend operational efficiencies, cost savings, policy and procedure changes, improvements to sales and service, and product enhancements as an active member of management.
- Direct, coordinate, coach, train, and evaluate branch subordinates.
- Carry out supervisory responsibilities in accordance with organizational policies and applicable laws, including training, planning and assigning work, directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Up to a 7% employer 401(k) contribution after the first year of employment
- Life insurance
- Long-term disability
- Health and wellness spending account
- Tuition reimbursement
- Employee loan discounts
- Paid time off, accruing from 16 days annually for full-time employees
- 13 company-paid holidays
- Family Forming Leave
- Volunteer Time Off
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
