Member Services Specialist - Arlington Blvd Branch
University of Virginia Community Credit Union•Charlottesville, VA
•$20 - $26
About The Position
The Member Services Specialist serves in a universal specialist role, providing an exceptional member experience by handling needs ranging from sales to service. The role requires deep knowledge of teller, ATM, online, and mobile banking services, along with the ability to open new accounts, certificates, and IRAs. The specialist maintains expert knowledge of credit union products to present solutions that meet members’ financial needs. Successful candidates are reliable, adaptable, sales- and service-oriented, work well with a team, and use good judgment.
Requirements
- Three years of experience working in a similar or related setting in a financial institution.
- Exceptional communication skills.
- Approachable and friendly demeanor.
- Ability to thrive in a fast-paced environment.
- Ability to perform basic math skills.
- High school diploma required.
Nice To Haves
- Cash-handling experience is preferred.
Responsibilities
- Ensure members are served promptly and professionally.
- Educate members about and refer them to resources available within the Credit Union.
- Refer Credit Union products and services to members.
- Provide a one-stop experience by processing transactions and fulfilling members’ sales and service needs.
- Retain and deepen existing member relationships and establish new relationships using a needs-based approach.
- Perform teller transactions, including deposits, withdrawals, transfers, and loan requests.
- Assist with branch opening and closing duties.
- Promote, explain, and cross-sell Credit Union products and services, including checking accounts, debit and credit cards, electronic services, consumer loans, and business accounts and services.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Company retirement plan contribution of up to 7% after the first year of employment
- Life insurance
- Long-term disability
- Health and Wellness Spending Account
- Tuition reimbursement
- Employee loan discounts
- Paid time off, accruing from 16 days annually for full-time employees
- 13 company-paid holidays
- Family Forming Leave
- Volunteer Time Off
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
