Member Services Specialist - Arlington Blvd Branch

University of Virginia Community Credit Union • Charlottesville, VA

5d

About The Position

The Member Services Specialist serves in a universal specialist role, providing members with an exceptional experience across sales and service. The position requires knowledge of teller, ATM, online, and mobile banking services, as well as the ability to open new accounts, certificates, and IRAs and maintain knowledge of credit union products. The specialist uses a needs-based approach to meet members’ financial needs, retain and deepen existing relationships, and establish new ones. The role also supports branch opening and closing duties.

Requirements

• Three years of experience working in a similar or related setting at a financial institution.
• Exceptional communication skills.
• Approachable and friendly demeanor.
• Ability to thrive in a fast-paced environment.
• Ability to perform basic math skills.
• High school diploma.
• Reliable, adaptable, sales- and service-oriented approach, teamwork skills, and good judgment in addressing members’ financial needs.

Nice To Haves

• Cash handling experience.

Responsibilities

• Ensure members are promptly and professionally served.
• Educate members about and refer them to resources available within the credit union.
• Refer products and services to members.
• Provide a one-stop experience by processing transactions and fulfilling members’ sales and service needs.
• Retain and deepen existing member relationships and establish new relationships using a needs-based approach.
• Perform teller transactions, including deposits, withdrawals, transfers, and loan requests.
• Assist with branch opening and closing duties.
• Promote, explain, and cross-sell credit union products and services, including checking accounts, debit and credit cards, electronic services, consumer loans, and business accounts and services.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Company retirement plan contribution of up to 7% after the first year of employment
• Life insurance
• Long-term disability
• Health and Wellness Spending Account
• Tuition reimbursement
• Employee loan discounts
• Paid Time Off accruing at 16 days annually
• 13 company-paid holidays
• Family Forming Leave
• Volunteer Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED