Branch Manager - Full Time - Berkmar Branch, Charlottesville, VA

University of Virginia Community Credit Union•Charlottesville, VA

1d•Onsite

About The Position

The Branch Manager is responsible for and assists in directing the branch’s daily activities. The role coaches and develops staff to use sales and service skills, build strong financial relationships with members, and meet or exceed sales and service goals while exemplifying the credit union’s mission and vision. It also manages risk by ensuring adherence to established policies and procedures. The position is tiered as Branch Manager I or Branch Manager II, with placement and compensation based on experience. The Branch Manager oversees branch operations, staff performance and development, sales and service activities, regulatory compliance, operational processes, and branch security. The role includes consumer lending, home equity loan origination, community outreach, and management of personal and business banking relationships. The Branch Manager also contributes to management decisions involving operational efficiency, cost savings, policies and procedures, sales and service, and product enhancements.

Requirements

A minimum of 3 years of branch management or equivalent experience.
Approachable and friendly.
Ability to thrive in a fast-paced environment.
Technically savvy.
Sales oriented.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Foster and maintain a highly motivated, well-trained staff and effective employee relations; support hiring efforts for qualified applicants.
Lead sales and service meetings and activities for consumer and business product lines, and create and maintain a cross-selling environment.
Ensure branch operations comply with credit union policies, internal controls, and applicable federal and state laws and regulations.
Manage branch operational processes, including audits.
Evaluate branch staff performance and ensure quality work and member service.
Schedule and cross-train staff to support succession and efficient branch operations.
Conduct loan interviews and originate, process, disburse, and close consumer loans.
Originate home equity loans and register as a home equity loan officer.
Monitor branch activity, including transactions, volume, teller errors, loan volume, product sales, and new accounts.
Represent the credit union at community networking events and conduct outside sales efforts as required to build new and existing personal and business banking relationships.
Manage branch security and safety; review related policies and procedures and ensure staff receive ongoing training on security and robbery procedures.
Assist staff and members with complex account problems.
Recommend operational efficiencies, cost savings, policy and procedure changes, and sales, service, and product enhancements as an active member of management.
Direct, coordinate, coach, train, and evaluate branch subordinates in accordance with organizational policies and applicable laws.
Assist in employee training; plan, assign, and direct work; appraise performance; reward and discipline employees; and address complaints and resolve problems.