Full Time Branch Ambassador - VA Gateway

Capital One•Gainesville, VA

7d•Onsite

About The Position

Capital One is seeking a Branch Ambassador to provide a human-centered banking experience in a community-focused branch environment. The role combines attentive customer service, digital banking guidance, cash handling, and identifying customer needs. Branch Ambassadors help clients use mobile banking, remote deposit capture, and contactless payments, and connect personal or business goals with relevant digital tools or banking solutions. The position emphasizes hospitality, accuracy, compliance, adaptability, and a focus on customer impact rather than traditional sales quotas. The role may support other branches within a 50-mile radius, with occasional assistance at other locations in the broader region. The schedule is flexible and may include weekends; hours and days may change based on business needs. Required training may take place on a schedule different from the primary shift. The role requires lifting up to 25 pounds and standing or moving for extended periods. A high school diploma or equivalent, at least one year of retail, sales, or customer service experience, and at least six months of cash handling experience are required.

Requirements

High school diploma, GED, or equivalent certification.
At least 1 year of retail, sales, or customer service experience.
At least 6 months of cash handling experience.
Ability to work a flexible schedule, including weekends, and adapt to business-driven schedule changes.
Ability to attend required training sessions, which may occur on a schedule differing from the primary shift.
Ability to lift up to 25 pounds and stand or move for extended periods.
Regular and consistent attendance.
The company will not sponsor a new applicant for employment authorization for this position.

Nice To Haves

Associate’s degree.
2+ years of retail or customer-facing experience.
Proficiency in G-Suite.
Strong written and oral communication skills.

Responsibilities

Process high-volume cash transactions, including deposits, withdrawals, and complex negotiable instruments, accurately.
Follow security, audit, BSA/AML, and federal regulatory requirements.
Educate clients about mobile banking, remote deposit capture, and contactless payments.
Listen to customers, identify their personal or business goals, and connect them with appropriate digital tools or banking solutions.
Greet customers, provide attentive service, and help ensure customers feel welcomed.
Adapt between cash handling, digital demonstrations, and other branch service needs.
Support surrounding branches as needed within a 50-mile radius and occasionally assist other locations in the broader region.
Attend required training sessions and maintain regular, consistent attendance.