Full Time Branch Ambassador - Hicksville

Capital One•Hicksville, NY

5d•Onsite

About The Position

Capital One is hiring a Branch Ambassador to provide a welcoming, human-centered experience in a technology-enabled banking environment. The role combines accurate cash handling and compliance with customer service, digital banking education, and identifying customer needs. Branch Ambassadors help customers use mobile banking, remote deposit capture, and contactless payments, and connect personal or business goals with relevant digital tools or banking solutions. They move throughout the branch to greet and assist customers while balancing hospitality with the efficiency of a high-volume operation. The position requires supporting nearby branches as needed, working a flexible schedule that may include weekends, adapting to schedule changes, and attending required training that may occur outside the primary shift. The role includes extended standing and movement, and lifting up to 25 pounds.

Requirements

High school diploma, GED, or equivalent certification.
At least 1 year of retail, sales, or customer service experience.
At least 6 months of cash handling experience.
Ability to work a flexible schedule, including weekends, and adapt to schedule changes.
Ability to attend required training sessions, which may occur on a schedule different from the primary shift.
Ability to lift up to 25 pounds and move or stand for extended periods.
Regular and consistent attendance.
Capital One will not sponsor a new applicant for employment authorization or provide immigration-related support for this position.

Nice To Haves

Associate’s degree.
At least 2 years of retail or customer-facing experience.
Proficiency in G-Suite.
Strong written and oral communication skills.
A natural ability to make people feel welcome and heard, comfort with digital tools and teaching others, attention to detail, adaptability, and curiosity about improving the customer journey.

Responsibilities

Process high-volume cash transactions, including deposits, withdrawals, and negotiable instruments, accurately.
Follow security, audit, BSA/AML, and federal regulatory requirements to protect customer assets.
Teach customers how to use mobile banking, remote deposit capture, and contactless payments.
Listen to customers, identify their personal or business goals, and connect them with suitable digital tools or banking solutions.
Greet customers and provide attentive, welcoming service throughout the branch.
Support surrounding branches within a 50-mile radius and, occasionally, other locations in the broader region.
Work a flexible schedule, including weekends, adapt to business-driven schedule adjustments, and attend required training sessions.
Maintain regular and consistent attendance.