Full Time Branch Ambassador - Gaithersburg
About The Position
The Branch Ambassador is the face of Capital One’s community-focused banking experience, combining attentive hospitality with digital banking guidance. The role helps clients with their financial needs and goals, encourages effective use of digital tools, and provides a welcoming experience in a fast-moving branch environment. It also requires accurate cash handling and a strong commitment to security, compliance, and regulatory standards. Branch Ambassadors may support other branches within a 50-mile radius and occasionally assist locations elsewhere in the region. The role requires a flexible schedule, including weekends, and the ability to accommodate business-driven schedule changes and training that may occur outside the primary shift. Physical duties include lifting up to 25 pounds and standing or moving for extended periods. Regular, consistent attendance is required.
Requirements
- High school diploma, GED, or equivalent certification.
- At least 1 year of retail, sales, or customer service experience.
- At least 6 months of cash handling experience.
- Able to work a flexible schedule, including weekends, and adapt to business-driven schedule changes.
- Able to lift up to 25 pounds and move or stand for extended periods.
- Able to attend required training sessions, including sessions scheduled outside the primary shift.
- Regular and consistent attendance.
Nice To Haves
- Associate’s degree.
- At least 2 years of retail or customer-facing experience.
- Proficiency in G-Suite.
- Strong written and oral communication skills.
- Bilingual in English and Spanish.
Responsibilities
- Process high-volume cash transactions, including deposits, withdrawals, and negotiable instruments, accurately.
- Follow security, audit, BSA/AML, and federal regulatory requirements to protect customer assets.
- Teach clients how to use mobile banking, remote deposit capture, and contactless payments.
- Listen to clients, identify personal or business goals, and connect them with relevant digital tools or banking solutions.
- Welcome and assist customers throughout the branch, balancing operational efficiency with attentive service.
- Support other branches within a 50-mile radius and occasionally assist other locations in the broader region.
- Attend required training sessions, which may occur on a schedule different from the primary shift.
- Maintain regular and consistent attendance.
Benefits
- Day 1 medical, dental, vision, and prescription coverage.
- Flexible Spending Accounts.
- Life and disability insurance.
- Paid Time Off.
- Education assistance.
- Matching 401(k) contribution up to 7.5%.
- Paid parental leave.
- Mental health support.
- Back-up child or elder care.
- Additional health, financial, and other benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
