Full Time Branch Ambassador - Hicksville
About The Position
Capital One is seeking a Branch Ambassador to create a welcoming, human-centered banking experience in a community branch. The role combines attentive customer service and relationship-building with digital banking guidance and accurate transaction processing. Branch Ambassadors help customers use mobile banking, remote deposit capture, and contactless payments, identify customers’ personal or business needs, and connect them with appropriate digital tools or banking solutions. The position emphasizes hospitality, curiosity, adaptability, and a compliance-first approach to protecting customers’ assets. The role also requires supporting nearby branches within a 50-mile radius as needed, with occasional support at other locations in the broader region. The employee must be able to work a flexible schedule, including weekends, and adapt to business-driven schedule changes. Required training may take place at times different from the primary shift. The position involves lifting up to 25 pounds and standing or moving for extended periods, along with regular, consistent attendance.
Requirements
- High school diploma, GED, or equivalent certification.
- At least 1 year of retail, sales, or customer service experience.
- At least 6 months of cash handling experience.
- Ability to work a flexible schedule, including weekends, and adapt to schedule changes.
- Ability to lift up to 25 pounds and move or stand for extended periods.
- Strong customer service, listening, and relationship-building abilities.
- Attention to detail and ability to follow procedures accurately.
- Ability to travel to surrounding branches within a 50-mile radius as needed.
Nice To Haves
- Associate’s degree.
- 2 or more years of retail or customer-facing experience.
- Proficiency in G-Suite.
- Strong written and oral communication skills.
Responsibilities
- Process high-volume cash transactions, including deposits, withdrawals, and negotiable instruments, accurately.
- Follow security, audit, BSA/AML, and federal regulatory standards.
- Educate customers on mobile banking, remote deposit capture, contactless payments, and other digital tools.
- Listen to customers, identify personal or business goals, and connect them with suitable digital tools or banking solutions.
- Welcome and assist customers throughout the branch, providing attentive, community-focused service.
- Support nearby branches within a 50-mile radius as needed and occasionally assist other locations in the broader region.
- Attend all required training sessions and maintain regular, consistent attendance.
Benefits
- Medical, dental, vision, and prescription coverage beginning on day one.
- Flexible Spending Accounts.
- Life and disability insurance.
- Paid Time Off.
- Education Assistance.
- Matching 401(k) contribution up to 7.5%.
- Paid Parental Leave.
- Mental health support.
- Back-up child or elder care.
- Additional health, financial, and other benefits; eligibility varies by employment and management status.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
