Full Time Branch Ambassador - VA Gateway

Capital One•Gainesville, VA

8d•Onsite

About The Position

Capital One is reimagining banking through community hubs where technology meets human empathy. The Branch Ambassador provides a welcoming, human-centric customer experience by combining attentive service, digital banking support, and accurate transaction processing. The role builds customer relationships, identifies needs, and helps clients use banking tools and solutions to support their personal or business goals. The position is based at the VA Gateway branch and may require support for nearby branches within a 50-mile radius, with occasional assistance at other locations in the broader region. The role requires a flexible schedule, including weekends, and the ability to adapt to business-driven schedule changes and attend required training sessions that may occur outside the primary shift. The job also involves lifting up to 25 pounds and standing or moving for extended periods. This is a full-time position. The listed annual salary for Gainesville, Virginia is $48,048. Capital One offers benefits including medical, dental, vision and prescription coverage, paid time off, education assistance, a matching 401(k) contribution, paid parental leave, mental health support, and backup child or elder care.

Requirements

High school diploma, GED, or equivalent certification.
At least 1 year of retail, sales, or customer service experience.
At least 6 months of cash handling experience.
Available to work a flexible schedule, including weekends, with hours and days subject to change.
Able to adapt to business-driven schedule adjustments and attend required training sessions.
Able to lift up to 25 pounds and move or stand for extended periods.
Regular and consistent attendance.
Hospitality-minded, with the ability to make people feel welcome and heard.
Comfortable using digital tools and teaching others to use them.
Careful and accurate with numbers and procedures.
Adaptable in a fluid workspace.

Nice To Haves

Associate’s degree.
2 or more years of retail or customer-facing experience.
Proficient in G-Suite.
Strong written and oral communication skills.

Responsibilities

Process high-volume cash transactions, including deposits, withdrawals, and negotiable instruments, accurately.
Follow security, audit, BSA/AML, and federal regulatory requirements to protect customer assets.
Teach customers to use mobile banking, remote deposit capture, contactless payments, and other digital tools.
Listen to customers, identify personal or business needs, and connect them with appropriate digital tools or banking solutions.
Welcome customers and provide attentive, hospitable service throughout the branch.
Support nearby branches within a 50-mile radius as needed and occasionally assist other locations in the broader region.
Attend required training sessions, which may be scheduled differently from the primary shift.
Maintain regular and consistent attendance.