Full Time Branch Ambassador - Shenandoah

Capital One • Baton Rouge, LA

5d

About The Position

Capital One is seeking a Branch Ambassador to provide a welcoming, human-centered banking experience in a technology-enabled community branch. The role blends customer hospitality, accurate cash handling, digital banking education, and needs-based guidance. Branch Ambassadors help customers use mobile banking, remote deposit capture, and contactless payments, and connect personal or business goals with appropriate digital tools or banking solutions. The position emphasizes trust, regulatory compliance, accuracy, adaptability, and a customer-first service approach rather than traditional sales quotas.

The role may support nearby branches within a 50-mile radius and occasionally other locations in the broader region. A flexible schedule, including weekends, is required; hours and days may change based on business needs. Training may occur at times different from the primary shift. The position requires lifting up to 25 pounds, standing or moving for extended periods, and regular, consistent attendance.

Requirements

• High school diploma, GED, or equivalent certification.
• At least 1 year of retail, sales, or customer service experience.
• At least 6 months of cash handling experience.
• Ability to work a flexible schedule, including weekends, and adapt to business-driven schedule changes.
• Ability to lift up to 25 pounds and move or stand for extended periods.
• Regular and consistent attendance.
• Ability to attend all required training sessions.

Nice To Haves

• Associate’s degree.
• At least 2 years of retail or customer-facing experience.
• Proficiency in G-Suite.
• Strong written and oral communication skills.

Responsibilities

• Process high-volume cash transactions, including deposits, withdrawals, and negotiable instruments, accurately.
• Follow security, audit, BSA/AML, and federal regulatory requirements to protect customer assets.
• Educate customers on mobile banking, remote deposit capture, and contactless payments.
• Listen to customers, identify personal or business needs, and connect them with relevant digital tools or banking solutions.
• Welcome and assist customers throughout the branch, providing attentive, hospitable service.
• Support nearby branches within a 50-mile radius and, occasionally, other locations in the broader region.
• Attend required training sessions, including sessions that may occur outside the primary shift schedule.

Benefits

• Medical, dental, vision, and prescription coverage beginning on Day 1.
• Flexible Spending Accounts.
• Life and disability insurance.
• Paid Time Off.
• Education assistance.
• Matching 401(k) contribution up to 7.5%.
• Paid parental leave.
• Mental health support.
• Back-up child or elder care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED