Team Lead

Whataburger (Whataburger of Mesquite, Inc.)•Greenville, TX

26d

About The Position

The Team Leader ensures each customer’s experience meets or exceeds expectations. This role supervises Team Members’ performance and leads them in completing tasks according to standards. The Team Leader also performs Team Member duties as needed to maintain a high level of customer service and support Whataburger’s primary goal of customer satisfaction. To support career development at Whataburger, the Team Leader participates in a skills development program and must achieve certification in specific stations associated with the position.

Requirements

Must be able to lift up to 50 pounds.
Must be able to stand for the entire shift.
Must be able to reach, bend, stoop, lift, shake, stir, pour, carry, and push.
Must be able to read orders on tickets, menu boards, receipts, and similar materials.
Must be able to frequently immerse hands in water and cleaning and sanitation solutions, and handle meat, poultry, seafood, and produce.
Must wash hands frequently.
Must participate in a skills development program and achieve certification in specific stations associated with the position.

Responsibilities

Protect and promote the Whataburger brand.
Notify management with sufficient lead time when unable to report to work as scheduled; attend required meetings and training; and escalate problems outside the role’s authority to the Manager on duty.
Continue developing leadership skills and personal performance.
Demonstrate Whataburger’s family values of Pride, Care, and Love; maintain professional relationships; and serve as a role model and resource for Team Members.
Learn and improve job skills, enforce company standards fairly, and use feedback and on-the-spot training to improve Team Member performance.
Identify training opportunities, evaluate Team Member performance before assigning upcoming shifts, and assist with, supervise, and conduct training as directed.
Address performance issues by examining the facts, taking appropriate action, and providing constructive feedback.
Assist restaurant management with administrative work such as cash reporting, inventory audits, deposits, closeouts, and payroll adjustments.
Perform operational tasks as requested and set an example while working as a Team Leader or filling another shift position.
Ensure products meet quality standards, are prepared as ordered, and are delivered within service-time standards; monitor Drive-Thru production flow.
Maintain the appearance of employees, the restaurant, dining area, restrooms, exterior, and food production areas to company standards.
Promote excellent customer relations, communicate directions clearly, and follow up to ensure actions are completed as intended and according to policy and procedure.
Ensure Team Members report and clock in and out as scheduled, and follow safety policies and procedures, including using necessary precautions and safety equipment.
Complete shift reports and accurately record food inventory at the start and close of shifts as directed.
Ensure equipment operates safely, at proper temperatures, and within company guidelines; follow emergency procedures and handle emergencies in a controlled manner.
Ensure customers receive their products as ordered within service-time standards, maintain the restaurant’s appearance, change promotional materials when necessary, answer the phone courteously according to procedure, and resolve customer complaints according to company policy.
Demonstrate fiscal responsibility, follow cash-handling policies, monitor sales terminals and cash operations, and oversee cash and inventory controls.
Prepare cash deposits, manage the change fund, audit registers, record discrepancies, and assist with preparing, reviewing, and making bank deposits.
Control labor and food expenses in relation to sales, support productivity, and control food costs through proper portioning.
Assume additional responsibilities as assigned.
Support organizational goals, complete management-assigned tasks and projects, promote teamwork, accept constructive criticism professionally, and demonstrate a customer-focused, can-do attitude.