(USA) Member Team Lead

Walmart • Grand Junction, CO

26d • $21 - $29 • Onsite

About The Position

The Member Team Lead assists management in supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains associates, provides direction on member-service techniques, helps resolve member complaints, and supports recruiting, hiring, scheduling, promotion, coaching, and evaluation activities. The lead communicates membership information to current and prospective members, processes memberships and credit accounts, encourages renewals, supports sales and marketing events, and works toward membership goals.

The position provides and ensures member service, including assisting with purchasing decisions, locating merchandise, supporting self-service technology and transactions, and ensuring club pickup orders are filled. It oversees area operations such as claims and returns, merchandise organization, shrink and damage identification, cart availability and retrieval, and parking lot cleanliness. The role also completes accounting records and transactions, supports register operations, prepares deposits and cash fund transfers, investigates overages and shortages, and safeguards confidential financial and personal information.

The Member Team Lead collaborates with managers, coworkers, customers, and business partners to implement processes, monitor results, and identify improvements. The role models ethical conduct and compliance, leads and participates in teams, supports associates through change, and demonstrates the company's values of respect, integrity, customer service, and continuous improvement.

Requirements

• At least 6 months of retail experience, including operating front-end equipment such as a cash register.
• At least 6 months of customer service experience.
• Must be 18 years of age or older.

Nice To Haves

• Experience leading a front-end team.
• Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

• Assist management with supervising associates by assigning duties, communicating goals and feedback, training associates, and providing direction and guidance.
• Help resolve member complaints and issues according to company guidelines and support the Open Door Policy.
• Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Communicate membership types, programs, and benefits to current and prospective members; process memberships, upgrades, and credit accounts; encourage renewals; and support sales and marketing events.
• Provide member service by identifying needs, assisting with purchasing decisions, locating merchandise, supporting self-service technology and transactions, and ensuring club pickup orders are filled.
• Oversee the assigned area, including claims and returns, merchandise zoning and organization, identifying shrink and damages, maintaining cart availability, retrieving carts, and maintaining parking lot cleanliness.
• Complete accounting records, files, transactions, and required documentation; support register operations; prepare daily deposits and cash fund transfers; investigate cash overages and shortages; and maintain the confidentiality and accuracy of financial and personal information.
• Collaborate with managers, coworkers, customers, and business partners to develop and implement processes, monitor results, and identify improvement opportunities.
• Demonstrate and support compliance with company policies, procedures, ethics, and integrity standards; assist management in addressing compliance issues.
• Lead and participate in teams by coordinating work, sharing resources and information, providing feedback and support, and helping others adapt to change.
• Promote a respectful, inclusive workplace; build trusting relationships; mentor and develop others; and recognize associates' contributions.
• Serve customers and members, make decisions using reliable information, and drive continuous improvement while supporting new technologies and skills.

Benefits

• Performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Company-paid education through Live Better U, including programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are covered.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed