(USA) Member Team Lead

Walmart • Miami, FL

6d • Onsite

About The Position

The Member Team Lead assists management with supervising associates in an assigned area, including assigning duties, communicating goals and feedback, training associates, providing direction on member-service approaches, helping resolve member complaints, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

The role supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining required marketing documentation; and working toward membership goals. It provides member service by identifying needs, helping with purchasing decisions and merchandise location, supporting use of self-service technology, assisting with register and self-checkout transactions, and ensuring club pickup orders are filled.

The position oversees its assigned area, including claims and returns, merchandise zoning and organization, identifying shrink and damage, maintaining cart and flatbed availability, helping members transport items, retrieving carts with equipment, and maintaining parking-lot cleanliness. It also completes accounting records and transactions, follows accounting-office procedures, supports register operations, prepares and oversees deposits and cash fund transfers, investigates cash overages and shortages, and protects the confidentiality and accuracy of financial and personal information.

The Member Team Lead develops and implements processes with managers, coworkers, customers, and business partners; analyzes information and monitors results; and identifies improvement opportunities. The role promotes compliance with company policies, procedures, and ethics standards, participates in teams and coordinates work, and models the company’s stated values of respect, integrity, service, and continuous improvement.

Requirements

• At least 6 months of retail experience, including operating front-end equipment such as a cash register.
• At least 6 months of customer service experience.
• Must be 18 years of age or older.

Nice To Haves

• Experience leading a front-end team.
• Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

• Assist management in supervising associates, assigning duties, communicating goals and feedback, training, and providing direction and guidance.
• Help resolve member complaints and issues in accordance with company guidelines and support the Open Door Policy.
• Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Explain membership types, programs, and benefits; process memberships, upgrades, and credit accounts; encourage renewals; and promote Sam’s Club products and services.
• Participate in sales and marketing events, complete marketing recaps and other documentation, and work toward membership goals.
• Acknowledge members, identify their needs, assist with purchasing decisions and locating merchandise, and support members using self-service technology.
• Assist members with register or self-checkout transactions and ensure club pickup orders are filled.
• Oversee claims and returns, merchandise zoning and organization, identification of shrink and damages, and availability of carts and flatbeds.
• Assist members with transporting items, retrieve carts using cart retrieval equipment, and maintain parking-lot cleanliness.
• Complete accounting records, files, transactions, and required documentation according to accounting-office procedures.
• Provide funds for register operations; prepare daily deposits; oversee Cash Fund Transfers; investigate register and accounting-office cash overages and shortages; and maintain confidentiality and accuracy of financial and personal information.
• Collaborate with managers, coworkers, customers, and business partners to develop and implement processes and practices that meet business needs.
• Analyze information from multiple sources, monitor progress and results, and identify and address improvement opportunities.
• Demonstrate, promote, and support compliance with company policies, procedures, and ethics standards; implement action plans and assist management with correcting issues.
• Lead and participate in teams by coordinating work assignments, sharing resources and information, and providing advice, feedback, and support to meet timelines and quality expectations.
• Model and support associates through change and new challenges, build trusting relationships, communicate positively, and help develop and mentor others.
• Deliver results while putting customers and members first, making decisions based on reliable information, and supporting continuous improvement and learning.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• PTO and/or PPTO usable for vacation, sick leave, holidays, or other purposes, subject to job classification and length of employment.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Company-paid Live Better U education benefit for eligible full-time and part-time associates, covering tuition, books, and fees for eligible programs.
• Performance-based bonus awards.
• Hourly premiums may be paid in specific circumstances.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed