(USA) Member Team Lead

Walmart • Las Vegas, NV

7d • Onsite

About The Position

The Member Team Lead assists management with supervising associates in an assigned area, including assigning duties, communicating goals and feedback, training associates, providing direction on member service, and supporting recruiting, hiring, scheduling, promotion, coaching, and evaluation activities. The role helps resolve member complaints and issues in accordance with company guidelines and supports the Open Door Policy.

The position supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining required documentation; and working toward membership goals. It also provides member service by identifying needs, helping with purchasing decisions, locating merchandise, supporting self-service technology and transactions, and ensuring club pickup orders are filled.

The Member Team Lead oversees assigned areas by handling claims and returns, organizing merchandise, identifying shrink and damage, maintaining cart and flatbed availability, helping members transport items using cart retrieval equipment, and maintaining parking lot cleanliness. The role also completes accounting records and transactions, supports register operations, prepares deposits and Cash Fund Transfers, investigates cash overages and shortages, and maintains the confidentiality and accuracy of financial and personal information.

The role develops and implements processes in collaboration with managers, coworkers, customers, and business partners; monitors results and identifies improvement opportunities; and demonstrates compliance with company policies, procedures, and standards of ethics and integrity. It leads and participates in teams, coordinates work, supports work quality and timelines, and helps associates adapt to change. The position is expected to uphold the company’s values by respecting individuals, acting with integrity, serving customers and members, and striving for excellence.

Requirements

• At least 6 months of retail experience, including operating front-end equipment such as a cash register.
• At least 6 months of customer service experience.
• Must be 18 years of age or older.

Nice To Haves

• Experience leading a front-end team.
• Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

• Assist management in supervising associates, assigning duties, communicating goals and feedback, training associates, and providing direction and guidance.
• Help resolve member complaints and issues in accordance with company guidelines and support the Open Door Policy.
• Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Explain membership types, programs, and benefits; process memberships, upgrades, and credit accounts; and encourage membership renewals.
• Participate in sales and marketing events, maintain marketing recaps and other required documentation, and work toward membership goals.
• Provide member service by identifying member needs, assisting with purchasing decisions, locating merchandise, and supporting self-service technology and transactions.
• Ensure club pickup orders are filled.
• Oversee claims and returns, merchandise zoning and organization, identification of shrink and damage, and cart and flatbed availability.
• Assist members with transporting items using cart retrieval equipment in accordance with company policies and procedures, and maintain parking lot cleanliness.
• Complete accounting records, files, transactions, and required documentation in accordance with accounting office procedures.
• Provide funds for proper register operation; prepare daily deposits and Cash Fund Transfers; and investigate cash register and accounting office overages and shortages.
• Maintain confidentiality and accuracy of financial and personal information.
• Develop, communicate, and implement processes and practices by collaborating with managers, coworkers, customers, and other business partners.
• Analyze information from multiple sources, monitor progress and results, and identify and address improvement opportunities.
• Demonstrate and support compliance with company policies, procedures, and ethics and integrity standards, and assist management in correcting compliance issues.
• Lead and participate in teams by coordinating work assignments, sharing resources and information, and providing advice, feedback, and support to achieve timelines and work quality.
• Model and help others adapt to change and new challenges.
• Support a respectful and inclusive workplace, build trusting team relationships, communicate to motivate and influence, and help develop and mentor others.
• Serve customers and members, make decisions based on reliable information, and support continuous improvement and learning.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Company-paid education benefit through Live Better U, with eligible programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are paid.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed