(USA) Member Team Lead

Walmart • Dallas, TX

26d • $21 - $29 • Onsite

About The Position

The Member Team Lead assists management with supervising associates in an assigned area. The role supports membership sales and services, delivers member assistance, oversees area operations, and performs accounting and documentation tasks. The lead also develops and implements business processes, promotes compliance with company policies and ethical standards, and leads and participates in teams to meet business priorities and quality expectations.

The role is expected to model Sam’s Club values and behaviors: respect individuals, build trusting relationships, mentor and recognize coworkers, act with integrity, serve customers and members, make informed decisions, and pursue continuous improvement. The position is based at the Sam’s Club location at 12000 McCree Rd, Dallas, Texas.

Requirements

• At least 6 months of retail experience, including operating front-end equipment such as a cash register.
• At least 6 months of customer service experience.
• Must be at least 18 years of age.

Nice To Haves

• Experience leading a front-end team.
• Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

• Assist management in supervising associates by assigning duties, communicating goals and feedback, training associates, and providing direction on member service.
• Help resolve member complaints and issues according to company guidelines and support compliance with company policies and procedures.
• Support recruiting, hiring, scheduling, promoting, coaching, and evaluating associates, and support the Open Door Policy.
• Provide membership information to current and prospective members; process memberships, upgrades, and credit accounts; encourage renewals; participate in sales and marketing events; maintain marketing recaps and required documentation; and promote Sam’s Club products and services.
• Acknowledge members, identify their needs, assist with purchasing decisions and merchandise location, and provide guidance on self-service technology and transactions at registers or self-checkout.
• Ensure club pickup orders are filled.
• Oversee the assigned area, including claims and returns, zoning and organizing merchandise, identifying shrink and damages, maintaining cart and flatbed availability, assisting members with transporting items, and maintaining parking lot cleanliness.
• Use cart retrieval equipment according to company policies and procedures.
• Complete accounting records, files, transactions, and other documentation by following accounting office procedures and supporting proper register operation.
• Create and interpret financial analysis reports; assist with accounting investigations; prepare daily deposits; oversee cash fund transfers; investigate cash overages and shortages; and safeguard confidential and accurate financial and personal information.
• Develop, communicate, and implement processes and practices by collaborating with managers, coworkers, customers, and other business partners; analyzing information; monitoring results; and addressing improvement opportunities.
• Demonstrate, promote, and support compliance with company policies, procedures, and ethical standards; assist management in addressing ethical and compliance issues.
• Lead and participate in teams by sharing resources and information, determining customer needs and business priorities, coordinating work, and supporting timelines and work quality.
• Model adaptability and support others through change and new challenges.
• Build strong, trusting team relationships; communicate positively and effectively; mentor and develop others; and recognize their contributions.
• Serve customers and members, make decisions based on reliable information, and contribute to continuous improvement.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off and/or paid sick time, as applicable, and parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefits, including tuition, books, and fees for eligible programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed