Systems Analyst Jobs

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Systems Support

MillimanDallas, TX
$71,170 - $131,905Remote

About The Position

The Systems Support Analyst is primarily responsible for providing technical system support to internal business users in accordance with EBAC Technology Service Level Agreements. Provide system-level support of multi-user operating systems, hardware and software tools, including configuration, maintenance, and support of these systems.

Requirements

  • 2+ years of related industry experience
  • Working knowledge of MS SQL
  • Ability to navigate and interpret database schemas, including tables, views, stored procedures, and relationships.
  • Competence in creating and executing UPDATE, DELETE, and INSERT statements safely and efficiently.
  • Familiarity with Microsoft SQL Server Management Studio or similar program
  • Use pre-defined queries to research database errors, performing basic query manipulation
  • Works well within a team environment and takes ownership of personal work product
  • Proficiency in the use of computers and other general office equipment
  • Proficiency in Microsoft Office Suite
  • Attention to detail
  • Excellent problem-solving skills
  • Strong communication skills (both written and verbal)
  • Able to productively respond to change
  • Excellent organization and time management skills

Responsibilities

  • Facilitate timely, open and clear communications between Milliman and external vendors in all facets – system issues, enhancements, meetings, announcements and posted documentation.
  • Data management and reporting via SQL, including, but not limited to queries, data loading, and data manipulation.
  • Troubleshoot and resolve hardware, software, and connectivity problems, escalating to Technical Operations as needed.
  • Select among authorized procedures and seek assistance when guidelines are inadequate, significant deviations are proposed, or when unanticipated problems arise.
  • Identify redundant support processes and develop tools for automation.
  • Maintain and expand current documentation. Document system problems and resolutions for future reference; document Support processes and procedures.

Benefits

  • Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners.
  • Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges.
  • 401(k) Plan – Includes a company matching program and profit-sharing contributions.
  • Discretionary Bonus Program – Recognizing employee contributions.
  • Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses.
  • Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis.
  • Holidays – A minimum of 10 paid holidays per year.
  • Family Building Benefits – Includes adoption and fertility assistance.
  • Paid Parental Leave – Up to 12 weeks of paid leave for employees who meet eligibility criteria.
  • Life Insurance & AD&D – 100% of premiums covered by Milliman.
  • Short-Term and Long-Term Disability – Fully paid by Milliman.

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